Creative Cloude desktop app won't show active adobe fonts

[defaulttwutv6kit8th]

Hello fellow creatives,

after signing out of my account in the creative cloud desktop app and signing back in, no fonts are showing under active or inactive fonts. 

 I get what I assume is the starting page for when you don't have any fonts yet. 

Wierd thing is, when I click on search for fonts and get to the browser overview of all the adobe fonts I can manage my fonts just fine. They are all there, I can activate and deactivate them but nothing shows up in the app. 

I searched for updates but all programms are up to date. 

I deinstalled creative cloud and installed it again, no luck. 

At this point I am out of ideas. 

I'm working on a HP Z8 G4 with Windows 10 Pro Version 1909.

Any help would be appreciated. 

[Leo Broadhead]

Update: Fonts have been retrieved from the cloud and all files appear to populate properly. Thanks, dev team!

[natanp88812769]

Chega ser ridículo isso! Mais de 12 horas sem poder mexer nas fontes...

Nunca vi um problema tão merda quanto esse.

Como assim não é um problema grave? Isso deve ser resolvido já, Além de cobrar um valor absurdo mensalmente, tem quase o monopólio dos programas criativos e não conseguem resolver um problema que vocês dizem que não é ''grave''?  02:03 da manhã em Portugal, 3 clientes cancelados por conta disso.

Que descaço com a comunidade adobe, podia ao menos ter notificado...

[JOSE VICTOR5C8C]

I'm am having the same problen since this afternoon! It really pissed me off. I couldn't work anymore because I was trying to fix the problem thinking there was something wrong on my end. Such a waste of time. I really hope they can come up with a solution soon.

[michaelc71247716]

This is unacceptable! My operator's cannot get out work!! This is not a minor issue. This is costing us money. Please give an update when this issue is going to be resolved.

[JOSE VICTOR5C8C]

Yes, it is very disappointed that they label the issue as "minor".

[Juixetin]

Thank god I found this thread; I thought I was going insane! I'm glad I'm not alone in going mad over this. Hopefully Adobe fixes this soon.

[Carly-Sheil]

Lol I spent so long trying to fix my syncing in every way possible before finding this and realising it wasn't just me! I'm the only one in my team with the issue so that made it so much more confusing! Thankfully I'm using a lot of open source fonts in my current projects so I could move to downloads from elsewhere instead once I worked out what was going on, but would be nice to have an official backup option of some kind the next time something like this happens :s

[cattydw]

Fonts no longer activate. What is going on?

[WillsonT]

This is beyond farce. Unacceptable. How many customers around the world are now currently unable to work because of this monumental failure. We have multiple magazine titles in production that are now on hold.

[SJPing]

How will compensation be paid?

[rosenh]

Looks like they're back!  It is MADNESS that they're calling this a "minor issue".   

The lost revenue and expenses for us customers is probably in the MILLIONS of dollars.
Completely unacceptable that there is no offline desktop access to something as essential as FONTS.

[SJPing]

I am fuming! Def not a minor issue – so right – this needs to be addressed in case it happens again.

[hana.antonova]

Yeah, I cried the whole morning in desperation... 
F them.

[mariko75]

Seems like mine started to work this morning. Hope everyone else's working as well. 

[TikiMonger]

Hi all, we had a user with same issue, while others could activate the same fonts, she could not. This was the fix. Hope it helps someone out there. 

If Adobe Fonts won't activate:

1. Open Creative Cloud App
2. Select User Account (from top right corner) 
3. Select Preferences
4. Select Services (from sidebar)
5. Turn off Adobe Fonts for 10 minutes, then turn on again.

Fonts will hopefully now activate.

[rosenh]

Yes, that's the normal fix.  The problem yesterday was a massive Creative Cloud connectivity failure that separated many (most? all?) designers from their online fonts and some of their online files.  It was a MASSIVE failure on Adobe's part.  Something must change so this never happens again.

[TikiMonger]

It's odd that only a few of our users had the issue yesterday. Could not figure out why it wasn't everyone in the same geographic area. Anywya, the above worked for our user, so it's possible she was not affected by the outage, but just needed this reset. 

We have come to rely on the Adobe Fonts platform quite heavily, so these issues are completely unacceptible. Every update and upgrade causes the activation to fail, then the users have to jump through all sorts of hoops to get them working again. I was a big fan initially, but I'm really starting to rethink that. 

[Andy5C85]

As we are all aware, Adobe had an issue yesterday related to their services not being able to sync fonts back to the end user. Adobe seems to think this was a "minor" issue as reported on their outage page, but how can something that impacted the production of so many users be deemed "minor"? 

Adobe has a virtual monopoly in the industry and due to the per-seat price of Creative Cloud, it only makes sense for most clients to use Adobe Fonts whenever possible to reduce the costs of font licensing. Because of an increased industry reliance on Adobe Fonts sourced from the Cloud, what is Adobe going to do in order to minimize downtime in the event of such future outages? Is there an alternate server that hosts these fonts that the app could failover to during outages?

Based on reading the forums, Adobe has no concept of real-world production as it relates to their Applications and services. Apparently it's OK for client production to halt until they get around to fixing something which in this case took over 12 hours. My clients don't accept that type of lackluster response time and I don't think Adobe end users should be OK with this type of service from Adobe.

[Francis2679844722u]

Having the same issue reported in Feb 2022 in Oct 2022! And there is no notification of outage so what is the solution?

[scollins2001]

I too am having this issue. Using Oswald. I  have Bold, Light, Medium and Regular all active within Creative Cloud. Oswald Medium shows as missing in InDesign.