When I select the 'heart' or favorite for a font in the browser it does not appear in
My fonts under favorite. I've doubled checked the selected font and the favorite or 'heart' is still active. But doesn't show in list. Tried logging out and back in but nothing. Any suggestions?
edit: I can see know the website is broken. There is a data call that recevies the JSON with the correct fonts. The page is not rendering it. So I can at least see the names of the favorites. I hope they fix this.
I'm having the same problem, have you found any fix for this?
Sorry for the trouble here. There is a bug on the website where the Favorites tab doesn't load correctly unless you have at least one font activated.
Until the fix is ready, adding a font selection to your account should get your favorites working again. (Any font will do, such as one of the Source Sans family: https://fonts.adobe.com/fonts/source-sans .)
Please give that a try, and let us know if you still can't see your favorite fonts! Thanks,
Sorry to hear you're still experiencing the issue. Would you mind getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance?
Hope it helps.
thanks for that link. I´m having the same issue, but with that link I was able to retrieve the list
I'm having this issue as well. Hearts are 'checked' but not visible in my adobe favorites list.
Any idea how to fix this?
edit: It's already working. I have no idea what's going on but it ain't broke anymore. Sorry for interrupting 🙂