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Favorites not appearing in list

New Here ,
Oct 05, 2019 Oct 05, 2019

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When I select the 'heart' or favorite for a font in the browser it does not appear in

https://fonts.adobe.com/my_fonts#favorites-section

My fonts under favorite. I've doubled checked the selected font and the favorite or 'heart' is still active. But doesn't show in list. Tried logging out and back in but nothing. Any suggestions?

 

 

edit: I can see know the website is broken. There is a data call that recevies the JSON with the correct fonts. The page is not rendering it. So I can at least see the names of the favorites. I hope they fix this.

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Community Beginner ,
Oct 07, 2019 Oct 07, 2019

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I'm having the same problem, have you found any fix for this?

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Adobe Employee ,
Oct 09, 2019 Oct 09, 2019

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Sorry for the trouble here. There is a bug on the website where the Favorites tab doesn't load correctly unless you have at least one font activated.

 

Until the fix is ready, adding a font selection to your account should get your favorites working again.  (Any font will do, such as one of the Source Sans family: https://fonts.adobe.com/fonts/source-sans .)

 

Please give that a try, and let us know if you still can't see your favorite fonts! Thanks,
-- liz

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Adobe Employee ,
Oct 09, 2019 Oct 09, 2019

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To follow up here, the bug has been fixed. You can now see your Favorites without any fonts activated. Let us know if you come across the issue again.

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New Here ,
May 12, 2020 May 12, 2020

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Still having the problem. The 'Favorites' tab doesn't load at all. However I can visit:

https://fonts.adobe.com/my_fonts#favorites-section

and then it loads and displays properly. 

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Adobe Employee ,
May 12, 2020 May 12, 2020

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Hi there,

 

Sorry to hear you're still experiencing the issue. Would you mind getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance?

 

Hope it helps.

 

Thanks,

Harshika

 

 

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New Here ,
Aug 25, 2020 Aug 25, 2020

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thanks for that link. I´m having the same issue, but with that link I was able to retrieve the list

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New Here ,
Apr 15, 2020 Apr 15, 2020

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Hi all,

I'm having this issue as well. Hearts are 'checked' but not visible in my adobe favorites list.

Any idea how to fix this?

 

edit: It's already working. I have no idea what's going on but it ain't broke anymore. Sorry for interrupting 🙂

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