Font wont add to creative cloud, stuck processing

[LiamR]

I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf. I have had no trouble in the past uploading .otf files. However this is my first time uploading a .ttf file. When in the add font window on creative cloud the wheel is constantly spinning saying 'Processing'. I have left it for a few hours now and it still hasn't processed.

[HARSHIKA_VERMA]

Hi there,

I am sorry for the delay in response. Would you mind trying the steps suggested in this article; https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html and let us know if that helps?

Thanks,

Harshika

[nickiek99197481]

Hi, 

I am experiencing the same trouble, though for me, I uploaded the italic font parts with success, but the bold, and regular fonts have the same issue as the user above. The article suggested did not help. 

Is there another solution?

[Tarun Saini · Accepted solution]

Hi @nickiek99197481,

Welcome to the Community! If you're experiencing difficulties uploading fonts in the Creative Cloud application, there are a few troubleshooting steps you can try:

1. Check font compatibility: Ensure that the font files you're attempting to upload are compatible with the Creative Cloud application. Different Adobe applications have specific font format requirements, so make sure your fonts are in a compatible format, such as OpenType (OTF) or TrueType (TTF).
   
   
2. Restart the Creative Cloud application: Sometimes, restarting the application can resolve temporary glitches or issues. Close the Creative Cloud application completely and then relaunch it to see if the problem persists.
   
   
3. Check for software updates: Ensure that both your Creative Cloud application and your operating system are up to date. Outdated software versions can sometimes cause compatibility issues or bugs. Update the application and your operating system if any updates are available.

Please check this article for more information:- https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html#licensing

Let us know if that helps.

Regards,

Tarun

[nickiek99197481 · Accepted solution]

Hi Tarun, 

Thank you for your welcome and reply. 

I solved it with another approach by help of a support. 

The only thing that worked was to upload the fonts directly to a folder under Adobe Cloud. 

Have a great day 

Best regards 

Nickie

[Tarun Saini]

Hi @nickiek99197481,

Thanks for letting us know & we're glad that your issue has been resolved. Please feel free to reach out to us when you see any issues while using Adobe Fonts. 

Regards,

Tarun

[SerJ_G]

Hello, I have the same issue. 
Could you help with it? What exactly do you mean by "upload the fonts directly to a folder under Adobe Cloud" ? May I ask you for more details how to do it? 

[leusch]

Second that – how is this done directly?

Thank you kindly!

[Tarun Saini]

Hi 

@SerJ_G @leusch

Please check this link- https://adobe.ly/3xU5SEE, and let us know if that helps.

Regards,

Tarun

[leusch]

Hello Tarun,

thank you for your reply. I have done exactly as shown there (and also succeeded doing so with other fonts). This one kept getting stuck „Processing...“, now „Processing failed“. 

Best

Florian

[Tarun Saini]

Hi 

@leusch

,

Please ensure you're using the updated version of the Creative Cloud Desktop application. If not, try updating the app. If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3WEx2K6

Regards,

Tarun