Fonts are active but can't use anymore.

[limakid2015]

My CC account is active. The fonts site shows me my active fonts. They were working ok until yesterday. Today I open the photoshop with the respective projects and for my surprise the typekit fonts can't be found. The adobe fonts site shows me my active fonts but for the Creative Cloud interface, no more adobe fonts are active, when before it showed me all the active fonts. What happened? I also unchecked and checked again the "Enable fonts..." under Preferences. Some people say re-start the system, etc. So, do I have to restart the system every time I work with Adobe Fonts? Thanks a lot.

[benw52584159 · Accepted solution]

Hi limakid2015,

I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for emailing us some diagnostic information so we can dive in further.

You shouldn't have to restart your computer every time you use Adobe Fonts. Let me know and we'll take it from there.

Cheers,

Benjamin

[limakid2015]

It looked that was a system problem in general. So far, the problem didn't show up again.

[Miker2426]

This link only takes me to the Adobe Support Community, not a troubleshooting page.

[Trkvsk]

They must have changed the support system.

[Miker2426]

When I click on that link, and scroll down to Adobe Fonts, it only leads back to the community page.