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Fonts are gone

New Here ,
Dec 09, 2019 Dec 09, 2019

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Hello guys,

 

a couple of hours ago everything just worked perfectly.. But now all my fonts from Adobe Fonts are gone. And I can't add them again if I go to the website. Also if I open a document with those fonts I can find them but I can't activate them.. Tried to relog, closed all applications and rebootet the mac. Nothing works. Anyone has got an anwser for this? 

 

Thank you!

Max

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correct answers 2 Correct answers

Community Beginner , Dec 09, 2019 Dec 09, 2019
So, just spoke to someone at adobe online they said this:"There is an server update which is under maintenance, so we request you to wait for 24-48 working hours, the issue will be resolved automatically. "

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Adobe Employee , Dec 09, 2019 Dec 09, 2019
Saharm72202983 is correct, we are currently experiencing an issue when attempting to activate the fonts that are included with your membership. The issue is currently under investigation.

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Same here, it might be a global problem

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New Here ,
Dec 09, 2019 Dec 09, 2019

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I'm having the same issue, so I agree that it may be a global issue.

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New Here ,
Dec 09, 2019 Dec 09, 2019

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I have problems activating adobe fonts. The don´t show in the programs. 

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Yeah I can't activate fonts from the cloud either, was ready to pull my hair out. Thankful to see I'm not alone.

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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I have problems activating adobe fonts. The don´t show in the programs. 

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Same problem, also just since today. 

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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Same issue, our indesign and incopy users in the company can't successfully use (manually/auto-active) adobe fonts. I'ts been like this for at least 2+ hours

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Same over here. Currently can't work on any illustrator or XD projects because of missing fonts.

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New Here ,
Dec 09, 2019 Dec 09, 2019

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For anybody from Adobe who hopefully reads this "The document uses fonts that re currently not available on your computer." I've checked online, all fonts are actvated, and my apps are all sychronized and up to date. I have also signed out and in and restarted. no dice.

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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So, just spoke to someone at adobe online they said this:

"There is an server update which is under maintenance, so we request you to wait for 24-48 working hours, the issue will be resolved automatically. "

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Thank you for sharing the information!

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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Thank you!

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019

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Saharm72202983 is correct, we are currently experiencing an issue when attempting to activate the fonts that are included with your membership. The issue is currently under investigation.

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Fonts, errors, etc. To many times stuff not working good for the introduction 

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LEGEND ,
Dec 09, 2019 Dec 09, 2019

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Detail? Messages? Please.

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New Here ,
Dec 16, 2019 Dec 16, 2019

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Hi! Any ETA of when it's gonna be fixed?

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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This error got fixed from what I understand, mine is all working again. Maybe if you are having problems it could help to re-establish the connection or restart?

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New Here ,
Dec 09, 2019 Dec 09, 2019

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24-48 working hours? Yeah no problem, i'll tell my clients that, sure they will understand 😞 

 

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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my fonts are partially activated. But the license fonts that are installed on the computer does not see.

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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Yep, believe me, i was thinking the same thing, short production times don't allow for technical issues.
On the plus side it looks like adobe fonts are starting to activate in app now... you might be okay. Good luck

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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for some it says "activation conflict"

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New Here ,
Dec 15, 2019 Dec 15, 2019

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Still not working! 

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Hi,

This error got fixed from what I understand, mine is all working again. Maybe if you are having problems it could help to re-establish the connection or restart? If not, maybe get in touch with adobe...

Follow support to help centre and there should be a chat icon bottom right of the screen. Hope you get it all up and working again.

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New Here ,
Dec 16, 2019 Dec 16, 2019

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I join what has been said. there are no fonts since December 13 on two of my accounts. to put it mildly — shameful.

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