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Fonts Not Loading in Creative Cloud

New Here ,
Sep 13, 2023 Sep 13, 2023

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None of my loaded Adobe fonts are synching to the creative cloud desktop app (let alone any of my actual programs). Everything else appears to be working fine, but under Added Fonts it just has the blue wheel of death and says "Loading Adobe Fonts...". It's been like this for at least 2 hours. I'm using a PC, Windows 11. I've never had any issues before and nothing with my system has changed. Please help!

TOPICS
Missing feature , Missing font , Product issue , Sync issue

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Yes, I wanted to talk about Safe Mode (please excuse my bad translation, I'm French) .

my colleague uses the same network with another Adobe Id and she has access to the fonts. Using her Adobe Id on my workstation doesn't work too, still no fonts.  So it's not a company network problem. Yes this is odd, the apps are working... but the adobe fonts are not loading... I've just checked all the drivers and everything is up to date..

I've been really getting on my nerves for over a week now and I'm stuck with everything. I'm willing to let you take control of my workstation if you wish. thanks for your help

 

 

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Participant ,
Sep 26, 2023 Sep 26, 2023

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Is there any updated solution to this? My fonts are going in and out of loading and not. In one of my projects, the font loads only in half of the text graphics (see attached). The text font in the top left corner is the same as the center text font. Yet...somehow they are showing up as two entirely different fonts. Only the one in the top corner is the correct font. It's maddening!

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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I've finally managed to solve the problem! I hope my solution will be just as effective on your side!

in fact in my case everything came from the file

CoreSync_x64.dll
I removed CreativeCloud App and then deleted this file, which was located here:
C:\Program Files (x86)\Common FilesAdobeCoreSyncExtension\CoreSync_x64.dll

(to remove it, I followed the :

https://answers.microsoft.com/en-us/windows/forum/all/removing-coresyncx64dll-on-windows-11-home-sin...)

I reinstalled creative cloud, and my fonts came back after clicking on Adobe Fonts in the application.

Try it out on your side, and hope it works!

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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sorry this file (I forgot the back slashes)

C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Same issue. 

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