Manage Fonts not launching

[Pierrick24517231emge]

Creative Cloud Desktop version : 5.5.0.617

Windows 10 1809

The font manager is not launching on my CC desktop when I click on, nothing happen.

Even after a fresh resintallation of the app, font manager is not working.

A long time ago, this was functionning on a previous version but i don't remember which one.

How to manage my fonts? Again, today the Adobe fonts webpage is not providing the management...

Thanks.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Tarun Saini]

Hi @Pierrick24517231emge,

Thanks for your patience. Please try updating your operating system to the latest version. You can refer to this article for more info- https://helpx.adobe.com/download-install/kb/operating-system-guidelines.html

If that doesn't help, I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

[Alex-Jensen]

Hi @Tarun Saini,

Our business has 15+ Windows devices that we're forced to run Creative Cloud Desktop version 5.5.0.617 on.  At some stage in the last 2-4 weeks Adobe Fonts via Creative Cloud has stopped working.  That section of the app isn't loading at all, or we're seeing 'Loading Adobe Fonts...' with a spinning wheel - see attached AdobeFonts.png.

I see that @Pierrick24517231emge is also having this issue, along with people on this forum post:
https://community.adobe.com/t5/adobe-fonts-discussions/are-fonts-down/td-p/14814250

So this issue isn't isolated to a particular device or customer.  It would seem that Adobe has changed something at their end in the past 2-4 weeks to break this for a number of their customers, can this change be reverted with urgency?

Regards,

Alex

[Pierrick24517231emge · Accepted solution]

To summarize, here is how the problems occurred over time.

About 9 or 10 months ago, after an update of the CC desktop app, it was no longer possible to organize my fonts. At that time when activating a font from the website fonts.adobe, I could still use it in InDesign.

But as the updates went on, the possibilities were reduced. Until the latest updates, where automatic activations from InDesign were no longer possible, nor from fonts.adobe website. It appears that website could not communicate with the app.

So, yesterday I contacted Adobe and a technician confirmed via remote control access to my computer that font management was no longer workingaat all.

I had no choice, so today I was forced to update Windows from Win10 enterprise LTSC 1809 to Win10 enterprise LTSC 21H2. By doing this upgrade, I now have the latest version of the CC desktop app and everything works normally.