#nbsp on burn-ins coming from Premiere

[a_leven]

Steps to reproduce:
    1. Apply Metadata burn-in in Premiere
    2. Send sequence to MediaEncoder

    3. Preview the preset in Premiere 
Result: Timecode burn-ins have #nbsp at the head, but this does not appear in Premiere.
Expected: See the burn-ins as they exist in Premiere.

 

System info
    Application: Adobe Media Encoder (Beta) v24.6.0.8
    OS: macOS v14.6.0, RAM: 64.00 GB GB, CPUs (logical): 24

[EckiAME]

I was not able to repro Adobe Premiere Pro (Beta) 25.0.0.31 and Adobe Media Encoder (Beta) 25.0.0.31 on macOS 14.6.1.
I used a mov. Created a sequence. Applied "Metadata & Timecode Burn in". Added Timecode in line 1 and clip name in line 2. Exported to AME as H.264. Result looks fine.

[a_leven]

It is tied to a clip in the audio tracks.  If I remove all audio tracks this issues goes away.  When I remove each track one at a time I am able to identify the track with the trouble clips, but it appears to be a combination of clips and not just one single clip in the timeline.

Either way, these burn-ins are looking at clips on the video tracks, not sure why audio tracks are causing the issue.

[EckiAME]

Can you share a minimum repro project so we can look into the issue? I can private message you the instructions in this forum.

[a_leven]

I messaged you, please let me know how I can send a PrP file.

[a_leven]

Following up on this.  I sent you a sequence for testing in a DM.  Please let me know if you have been able to troubleshoot,

[EckiAME]

I am not able to access your files. Please review your private messages inbox.

[a_leven]

Please check your inbox and try again.

Thank you!

[EckiAME]

Thanks for your project file. I was not able to repro your issue on macOS 14.6.1 (MacBook Pro 16", 2021, M1 Max) using Adobe Premiere Pro (Beta) 25.1.0.10 and Adobe Media Encoder (Beta) 25.1.0.9. I opened your project in PPro and sent it over to AME. The result shows offline media and metadata text but now " ".

[a_leven]

Can you please try using MediaEncoder 24.6 Beta?  That is what I am using when I see this error.  Also, to be clear, I am working within an Production with shared projects.  All users are on the same version of Premiere and MediaEncoder and all users are seeing this same issue.

[Daniel36753089m98k]

Hi @a_leven , I am on the same version here and am experiencing the same issue.  The burn-ins look as expected in PR, but the output file includes '#nbsp' header.  Please advise.

[EckiAME]

Beta versions are now at 25.0. Would you be able to test on this version?

[a_leven]

No, we are on a feature with multiple users and can not update to 25.0 mid-show.

[EckiAME]

Got it. I was not able to repro in AME (Beta) 25.1.0.9. We would need the media to look into the issue more. 

[adombrov]

I'm seeing this same issue in the public release of 24.5.

[EckiAME]

I guess I need a small project with media to repro. It did not repro for me using offline media.

[laurab60501389]

I had the same issue on 24.5.0 (metadata shows well during play out and export in Premiere, but has the nbsp error on all clips in Media Encoder), and for me it had the following origin;

At one time during the editing process, I imported part of a sequence from another project. That project seemed to come from a newer update, maybe it was even downgraded. All source files were the same, with a different timing in its clips. One audio file however, also had a standard power fade added, which I believe was the culprit. This happened via Media Browser as well as via copy-paste while having both projects open at once.

The solution for me was just removing that fade. For someone else removing all clip effects [Remove Attributes] on specific parts may work when the origin is unknown.

[nancyedits]

I had this exact problem when exporting with encoder, and found that the problem went away when I directly exported from premiere (v25.0.0)

[EckiAME]

If anybody has a reliable repro project for me, please let me know.

[Chrism_01]

I was having the same issue on the public version of 25 and after trying to trouble shoot it by trying loads of different settings. I found that if you go media encoder>settings>general and under Premiere Pro and tick the checkbox for 'Import sequences nativley' then it exports the sequences as you see and export in Premiere.