If you're experiencing a problem with Media Encoder, we want to hear from you! We'd also like to know if you've found errors or omissions in our documentation.
The most critical information in a problem report is how to reproduce the issue. It is challenging for us to address a problem we cannot replicate. Please provide detailed steps for us to follow to observe the problem you're encountering.
Use the template below to provide us with information:
- Issue - A short description of the problem.
- Steps to reproduce - A numbered list of the exact steps needed to reproduce the problem.
- Expected result - What should happen after completing the last step.
- Actual result - What actually occurred after the previous step
- Screen recording – If you think it might be helpful, include a recording of your screen, showing the issue.
- Media Encoder version
- Operating system - Specify Windows or macOS, along with the version
- GPU driver version (Windows only) - If you're on Windows, please let us know what version of the video card (GPU) driver you are using.
- Video format - If your issue is related to video playback or export, please let us know what format the video is in. Ideally, share with us a sample video.
- Comparative information helps us understand more about when the issue occurs:
- Does it affect all files or only some files?
- When did the problem begin?
Provide us with the information above by going to the Bugs section of this forum and clicking on "Post to Community." Ensure the Bug conversation type is selected.
Why do problem reports have upvotes?
We use the upvote feature to understand how many users are affected by a specific problem. Please upvote a problem only if you have experienced it yourself to ensure the upvote count accurately reflects the community's experiences.
Thank you for taking the time to report a problem – your input is invaluable to us!
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