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Robert Regan
Robert Regan
Known Participant
September 23, 2022

Media Encoder 2022 v22.6.1 (and later) killing CPU with Sony FX9 Proxies

  • September 23, 2022
  • 7 replies
  • 3585 views

Hi

 

I'm finding with the new update of Media Encoder 22.6.1 creating proxies kills my CPU. I'm creating ProRes proxies from Sony FX9 as I usually would. Rushes are 3840 x 2160 Slog3 25fps & 50fps XAVC-I.

 

The storage I'm using is RAID 0 SSDs with a R/W of 6000/mbps, and has 2.28TB of available space. I'm on the latest version of Monterey, and both Premiere and AME are most recent versions.

 

I have a Radeon Vega II, which is selected as the renderer, but the system taxes the CPU really heavily, and the entire systems slows down.

 

I'm now encoding A7S III material and it seems to work fine.

 

Is anyone experiencing an issue similar to this?

 

Thanks

Rob

 

    7 replies

    E
    Adobe Employee
    eckiAMETeam
    Adobe Employee
    May 24, 2023

    I asked our Formats guys. We are working on a fix.

      F
      FPS_Fish
      Inspiring
      May 18, 2023

      Working on MacPro2019, 16 processors and 96gigs of RAM. LAtest evrsions of ME are useless. Ended up going back to 22.4 and I'm back in business. Lost days of my life trying to figure out what was rong with my system, blaming it on me.  Thsi orginal post was from December? Shame!

      E
      EricCT
      Participating Frequently
      March 16, 2023

      Updating to versions 23.6.1 seemed to work for me, although I had to go back to Premiere and manually attach the proxies. For whatever reason Premiere didn't do it automatically; the columns were blank. 

      steveh17702721
      steveh17702721
      Known Participant
      March 15, 2023

      I can empathize with your dilemma - when I get back from a shoot with a week of 4K rushes to encode into proxies I have the exact same issues and I have many mac machines - they all do this same behavior. 2019 i9 iMac's - 2019 MacPros - we find ourselves having to constantly roll back to AME V22.4 as this is THE ONLY version that we can reliably leave a batch of 4K clips to encode overnight and not crash the machine or get stuck on

      a clip and need a fresh start. I keep trying newer pp versions but nothing reliably and consistently works.

      we have 3 PP subscriptions and talk is beginning in our facility about moving to Resolve Studio.

      Robert Regan
      Robert ReganAuthor
      Known Participant
      March 15, 2023

      Glad to hear there is support from other users for this problem, I've experienced it for some time and would really appreciate an update from Adobe.

       

      @Kevin-Monahan would you be able to get back to us on this thread? It seems like an issue mutiple users are experiencing and needs a bug write up and fix in a forthcoming release, as people describe above it really causes a lot of issues when trying to create batch proxies from shoots.

       

      Thanks

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 15, 2023

      Sorry, Robert. I missed your original messages. I answer hundreds of posts, so you need to "@" me like you just did in order to invoke a direct response from me. Thanks for the note.

       

      I apologize for the issue on behalf of the team. I will move this over to the bug reports forum for Media Encoder. I am the community manager, not a dev, so I can only try to troubleshoot. The problem might be a bug, so I'll move it there so devs can note it. I hope that helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        E
        EricCT
        Participating Frequently
        March 15, 2023

        Just bought an m1 max mac studio; can confirm this still happens on 22.6.1 with FX9 footage. 

        Media Encoder would build some proxies no problem, but eventually get to one and just stop.

        Waiting for our IT manager to push Premiere v23, as I saw there were significant imporvements to XAVC in v23 releases. 

        D
        danielbg
        Participating Frequently
        March 15, 2023

        I am on v23 and I still have problem with FX9 footage on both of our Mac pro 2019. 

        Can't convert more than 35/40 files at the time because it make the CPU overload and at some point the Mac becomes useless. I posted about this here

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          September 28, 2022

          Hi Stephen,

          I see you have a 2019 Mac Pro with Xeon CPUs. Can you try a different computer as a test? I've recently seen several weird cases with this computer and XAVC or H.264 footage. Apple has discontinued that hardware, so I'm contemplating that the latest macOS may have some issues with this version of Premiere Pro or vice versa. If you have a legacy MacBook Pro to test on, see if that works. If so, and we can reproduce it with others, we can write up a bug.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          Robert Regan
          Robert ReganAuthor
          Known Participant
          October 1, 2022

          Hi Kevin,

           

          Thanks for replying, I know addressed to Stephen, but also jumping on - as you can see from the comments above, I'm experiencing the issue on a 2019 Mac Pro Xeon making Sony FX9 proxies from MXF files, and the issue is also present on my 2022 Macbook Pro 14" M1 Max, though it does seem to perform a little better before it crashed.

           

          Let me know if there's anything you can suggest to help - I've trashed preferences, cleared media cache, though haven't gone to the length of using Cleaner Tool to remove all of CC and reinstalled yet, to see if that helps.

           

          Thanks very much

          Rob

          S
          stephenh71804362
          Known Participant
          September 26, 2022

          Hi Robert, I had the same with Canon 4K files in AME 22.5 activity monitor had cpu really struggling, seems a little better in 22.6 curiously my Sony FX3 UHD files didn't trouble the cpu hardly at all... I was just about to upgrade to 22.6.1 when I saw your post, I'm a bit gunshy now to do anything as everything we do relies on proxies - bloomin annoying

          Steve

          Robert Regan
          Robert ReganAuthor
          Known Participant
          September 26, 2022

          Hi mate

           

          Same thing for me but FX9 has trouble and A7S III is fine. Maybe it's having difficulty with MXF - what type of file is the Canon recording as?

           

          if Adobe could come back to us that'd be great

           

          thanks

          rob

            S
            stephenh71804362
            Known Participant
            September 26, 2022

            I did get a reply from Kevin Monahan suggested a few things none of which worked... so I rolled back to 22.4 which was fine for a while ... just did the 22.6.1 update and did a little test with some C500 UHD clips and seems alright - but I'm probably going to stick with 22.6 for a while if it is solid as we're on a long form series and I don't want to temp fate for a while... just lately all the updates have had really useful new features ... anyway see how it goes 🙂

             

            good luck S

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