Adobe Media Encoder and Premiere freezes in windows 11

[David22454630t8va]

Hi, I recently upgraded to windows 11 and Adobe Premiere Pro or Encoder does not run.  I try to uninstall and reinstall from cloud desktop but it's still the issue.  I'm running nvidia 3070Ti video card, I7-8086k cpu@4.0Ghz with 32GB of ram.  System is running from m2 SSD drive.  All my apps are super fast and nothing freezes other then Adobe Premiere/Encoder.  Please advice what to try.

Thanks,

David

[Sumeet Kumar Choubey]

Hi David,

We're sorry to hear about this. Please check if any crash log is generated on the system. If you find one, share a download link for the log file. It will help us to diagnose the issue properly. Also, have you installed any third-party plugins?

Thanks,

Sumeet

[David22454630t8va]

Thanks for fast response, I check and there is no crash log created.  I had premiere version 15 before and there is crash log created but it's from 2 months ago that is not relevent.  In the 22.0 log folder (my installed version now) there are not crash logs generated.

Adobe Premiere and encoder hangs right away on the splash screen.  It just shows the splash screen cover art, when I click on it windows says program not responding, do I want to close the program or wait for the program to respond.  I waited yesterday 30min and nothing happened.  Let me know what else to try.

Thank you,

David

[Sumeet Kumar Choubey]

Thanks for the details, David. Is it getting stuck on the splash screen while loading any specific component? Also, please navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore & check if there are any third-party plugins in the MediaCore folder. If you find any plugin, temporarily move it to a folder on the desktop & then check if the apps are launching properly.

Thanks,

Sumeet 

[David22454630t8va]

I just checked and there was no 3rd party plugins, but there was a dummy.txt file.  I have remove it and try again but no differance.  It continues to freeze right away once the splash screen showsup.  Let me know if you have any other ideas to try.

Thank you!

[David22454630t8va]

Hi, I also try olver version of encoder like 15 and it's still the same issue, it just hangs.  Below is the event ID that gets reported in Event viewer when it hangs.

Log Name: Application
Source: Application Hang
Date: 1/3/2022 9:35:48 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Rig2
Description:
The program Adobe Media Encoder.exe version 22.1.1.25 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 5498
Start Time: 01d80113b863cfba
Termination Time: 2
Application Path: C:\Program Files\Adobe\Adobe Media Encoder 2022\Adobe Media Encoder.exe
Report Id: 3d190d3f-8277-4a20-9db2-3091a2066d3e
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-04T02:35:48.8643553Z" />
<EventRecordID>2103</EventRecordID>
<Correlation />
<Execution ProcessID="18588" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Rig2</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Media Encoder.exe</Data>
<Data>22.1.1.25</Data>
<Data>5498</Data>
<Data>01d80113b863cfba</Data>
<Data>2</Data>
<Data>C:\Program Files\Adobe\Adobe Media Encoder 2022\Adobe Media Encoder.exe</Data>
<Data>3d190d3f-8277-4a20-9db2-3091a2066d3e</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

[David22454630t8va]

After serveral days with out any progress I decided install my old Video Card and all started to work.  So it looks like Adobe has some issues with video card driver.  I also updated the nvidia drivers and try.  My old card is EVGA 3060 XC and all is working fine with it.  It sucks that it renders slow and I can't take advantage of my new video card to render my videos faster.  The card that Adobe premiere does not like is EVGA 3070 Ti.  It's an awesome video card and works great for my but I can't use it with Adobe premiere.