Adobe Media Encoder Not Working Properly

[NEFLRick]

AME recently stopped working for me. It will launch when I queue a project to be exported, however, the project won't show up in AME so I can start the export process. I've searched and tried everything I can find with regards to fixing AME but still not working. I see a lot of posts about AME not working throughout the Internet with a few suggestions to fix but nothing seems to work with any regularity with anyone.

When it stopped working, I hadn't made any changes to my computer (iMac OS 10.11.3) or to my Adobe apps (I'm a CC subscriber). There was an update to PP and AME available, which I downloaded/installed but still not working.

[Moderator note: moved to best forum]

[NEFLRick]

Anyone? Anyone from Adobe? This is a real problem.

[R Neil Haugen · Accepted solution]

I can think of one possibility but as you've not listed what you've done, I of course have no idea if you've already done this.

Which would be ... download the Adobe CC Cleaner Tool here:

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Now, using that app, uninstall & "clean" out AME, then reboot the computer. Using the CC Desktop app, download/install a fresh copy of AME.

Sometimes the apps lose track of each other due to corruption or something, and this might be the fix. If you've just used the OS uninstall process, that doesn't count as that does NOT get to the files that could be causing your situation.

If you've used the CC Cleaner tool already ... hoping someone else on here can jump in!

Neil

[NEFLRick]

Thanks. I didn't know about the cleaner tool. I'll give it a try as soon as I can.

I appreciate it!

[R Neil Haugen]

Hope it works ...

Neil

[NEFLRick]

Finally had a chance to try it. Worked correctly for the first videos I exported. Maybe this fixed it.

Thanks!

[R Neil Haugen]

Well, certainly hope your issue is fixed!

Neil

[SpaceCorn]

I had this problem and first tried updating After Effects and Media Encoder with no luck. Next I uninstalled  both After Effects and Media Encoder then did fresh installs for both and it now works fine. I did not need to fiddle with the Cleaner tool as mentioned above. Hope this helps!

[Fazal Shah]

I found a solution to automate this whole process.

Just follow the video and you'll have everything

[TravisProuty · Accepted solution]

I was getting SO frustrated because AME suddenly stopped working. I updated everything etc, but the solution was that the Queue panel of Media Encoder closed somehow, so I couldn't see the projects I was sending from After Effects. Once I reopened the queue everything was there! (and like 35 compositions waiting to be renderered because I tried it so many times out of frustration)

[sbartsch]

Travis, thanks! My issue was as simple as that. Must've accidentally closed that panel. Thanks for the tip!

[thisandnat]

This was my issue too. Thanks so much!

[razban1]

Yo im just here to tell you thank you lol just saved my life

[Fine Vermin]

Holy gosh.  I wish this was at the top of the forum.  I went thru the entire process of uninstalling and "cleaning" only to find the queue panel was closed.  Gadzooks.  Thank you for posting, this has just improved my day significantly.

[Paferg]

This answer should really be at the top of the thread, as I was having this exact problem. It's nice to know it's simply a colossal failure of UI design rather than the usual deeper problems with Adobe software.

[bilchamberlin]

Holy Cow!! derrrrrr thanks!!!

[johnh54951990]

Same issue - "Queue" panel was unchecked for some reason. Thanks so much for the info!

[Simon22365315gej9]

i love you thank you!

[chrisboyd01]

You're a star! Same problem here. 

[DAI DIEN27156820f7dt]

how to open that?

[PhiH]

AHHH! You're a life safer!!!

[gabrielr96043275]

Tried everything recomended on this thread with no luck. Then I installed to the previous version of AME and its working. Maybe not a perminent fix but its a nice temporary one until Adobe uploads a new patch

[R Neil Haugen]

Gabriel,

If a previous version of Me is working, which version of Premiere are you using?

Neil

[brdcphoto]

Same issue here and will also reinstall, but maybe this will help to resolve the issue.

When I restart the AME after the export, the file is there in the queue list.  So, I export and AME start, but queue stays empty.  I close AME and restart it, and then the export appears in the queue.

[dustinr25614762]

I'll tell you what my solution eventually was: 

I re-did my work using the 2019 software, and all of the problems that are supposedly the result of my hardware or whatever just magically disappeared.

Here is the solution I would suggest for Adobe: 

Test your software properly before releasing an update. Done.