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Adobe Media Encoder Not Working Properly

Community Beginner ,
Mar 09, 2017 Mar 09, 2017

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AME recently stopped working for me. It will launch when I queue a project to be exported, however, the project won't show up in AME so I can start the export process. I've searched and tried everything I can find with regards to fixing AME but still not working. I see a lot of posts about AME not working throughout the Internet with a few suggestions to fix but nothing seems to work with any regularity with anyone.

When it stopped working, I hadn't made any changes to my computer (iMac OS 10.11.3) or to my Adobe apps (I'm a CC subscriber). There was an update to PP and AME available, which I downloaded/installed but still not working.

[Moderator note: moved to best forum]

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correct answers 1 Correct answer

Adobe Community Professional , Mar 12, 2017 Mar 12, 2017
I can think of one possibility but as you've not listed what you've done, I of course have no idea if you've already done this.Which would be ... download the Adobe CC Cleaner Tool here:https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.htmlNow, using that app, uninstall & "clean" out AME, then reboot the computer. Using the CC Desktop app, download/install a fresh copy of AME.Sometimes the apps lose track of each other due to corruption or something, and this might...

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Community Beginner ,
Mar 12, 2017 Mar 12, 2017

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Anyone? Anyone from Adobe? This is a real problem.

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Adobe Community Professional ,
Mar 12, 2017 Mar 12, 2017

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I can think of one possibility but as you've not listed what you've done, I of course have no idea if you've already done this.

Which would be ... download the Adobe CC Cleaner Tool here:

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Now, using that app, uninstall & "clean" out AME, then reboot the computer. Using the CC Desktop app, download/install a fresh copy of AME.

Sometimes the apps lose track of each other due to corruption or something, and this might be the fix. If you've just used the OS uninstall process, that doesn't count as that does NOT get to the files that could be causing your situation.

If you've used the CC Cleaner tool already ... hoping someone else on here can jump in!

Neil

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Community Beginner ,
Mar 12, 2017 Mar 12, 2017

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Thanks. I didn't know about the cleaner tool. I'll give it a try as soon as I can.

I appreciate it!

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Adobe Community Professional ,
Mar 12, 2017 Mar 12, 2017

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Hope it works ...

Neil

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Community Beginner ,
Mar 22, 2017 Mar 22, 2017

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Finally had a chance to try it. Worked correctly for the first videos I exported. Maybe this fixed it.

Thanks!

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Adobe Community Professional ,
Mar 22, 2017 Mar 22, 2017

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Well, certainly hope your issue is fixed!

Neil

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Explorer ,
Apr 06, 2018 Apr 06, 2018

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I had this problem and first tried updating After Effects and Media Encoder with no luck. Next I uninstalled  both After Effects and Media Encoder then did fresh installs for both and it now works fine. I did not need to fiddle with the Cleaner tool as mentioned above. Hope this helps!

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Community Beginner ,
Jul 11, 2018 Jul 11, 2018

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I found a solution to automate this whole process.

Just follow the video and you'll have everything

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New Here ,
May 22, 2020 May 22, 2020

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I was getting SO frustrated because AME suddenly stopped working. I updated everything etc, but the solution was that the Queue panel of Media Encoder closed somehow, so I couldn't see the projects I was sending from After Effects. Once I reopened the queue everything was there! (and like 35 compositions waiting to be renderered because I tried it so many times out of frustration)

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New Here ,
Jun 01, 2020 Jun 01, 2020

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Travis, thanks! My issue was as simple as that. Must've accidentally closed that panel. Thanks for the tip!

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New Here ,
Oct 06, 2020 Oct 06, 2020

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This was my issue too. Thanks so much!

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Community Beginner ,
Nov 29, 2020 Nov 29, 2020

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Yo im just here to tell you thank you lol just saved my life

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New Here ,
Dec 26, 2020 Dec 26, 2020

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Holy gosh.  I wish this was at the top of the forum.  I went thru the entire process of uninstalling and "cleaning" only to find the queue panel was closed.  Gadzooks.  Thank you for posting, this has just improved my day significantly.

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New Here ,
Dec 31, 2020 Dec 31, 2020

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This answer should really be at the top of the thread, as I was having this exact problem. It's nice to know it's simply a colossal failure of UI design rather than the usual deeper problems with Adobe software.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Holy Cow!! derrrrrr thanks!!!

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Same issue - "Queue" panel was unchecked for some reason. Thanks so much for the info!

 

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Community Beginner ,
Jun 03, 2020 Jun 03, 2020

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Tried everything recomended on this thread with no luck. Then I installed to the previous version of AME and its working. Maybe not a perminent fix but its a nice temporary one until Adobe uploads a new patch

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Adobe Community Professional ,
Jun 03, 2020 Jun 03, 2020

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Gabriel,

 

If a previous version of Me is working, which version of Premiere are you using?

 

Neil

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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Same issue here and will also reinstall, but maybe this will help to resolve the issue.

 

When I restart the AME after the export, the file is there in the queue list.  So, I export and AME start, but queue stays empty.  I close AME and restart it, and then the export appears in the queue.

 

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Explorer ,
Mar 08, 2021 Mar 08, 2021

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I'll tell you what my solution eventually was: 

 

I re-did my work using the 2019 software, and all of the problems that are supposedly the result of my hardware or whatever just magically disappeared.

 

Here is the solution I would suggest for Adobe: 

 

Test your software properly before releasing an update. Done.

 

 

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New Here ,
May 06, 2021 May 06, 2021

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If your AME not encoding, rendering, exporting, download Adobe CC Cleaner Tool, fresh install AME and AE, re-open queue panel of media encoder or downgrade it to the older version. In case, you're still unlucky, you need try more methods to fix this issue or to tackle AME gets crash importing video error.

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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LATEST

I had this problem after the most recent update (in 2021). I did a couple of simple things, not sure which did the trick, but I got it working again. 1) In AE, go to Edit > Purge > All Memory & Disk Cache; 2) Uninstall AE and ME, reinstall; 3) Restart computer. A pain in the neck, but I got things working in less than 30 min. Hope that helps. 

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