Cannot start Adobe Media Encoder

New Here ,
Jun 25, 2019 Jun 25, 2019

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Screen Shot 2019-06-25 at 7.34.29 PM.png

Screen Shot 2019-06-25 at 7.37.00 PM.png

Screen Shot 2019-06-25 at 7.35.01 PM.png

Now what?

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Adobe Employee ,
Jun 28, 2019 Jun 28, 2019

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Hi adama,

Thanks for reaching out. I understand you get an error every time you try to launch Adobe Media Encoder. I researched this error and found this article: Error: "The directory '.../Presets' could not be found" | Adobe Media Encoder

This article was written in 2017. I am hopeful for it to work with the latest version.

Let me know if it helps.

Thanks,

Shivangi

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