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Cant load media encoder, stuck in splash screen

Community Beginner ,
Mar 15, 2022 Mar 15, 2022

Hello
Media encoder is freezes on splash screen,  also tried installing previous versions with same results..
Cant even "end task" in task manager, just stays " not responding" until i restart my laptop.
how can this be resolved? 

Thanks

Shmulik 

TOPICS
Crash , Freeze or hang
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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

Hi Shmulik,

 

Sorry to hear about this. Have you installed any third-party plugins? Also, let us know the system specs & if it's getting stuck while loading any specific component on the splash screen.

 

Thanks,

Sumeet

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022
LATEST

Hey Sumeet 

Thank you for answering
No plugins installed , my system spec are :

shmulikk88021911_0-1647761228481.png

shmulikk88021911_1-1647761400409.png

 

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