• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Media Encoder bug after update

New Here ,
Jul 28, 2021 Jul 28, 2021

Copy link to clipboard

Copied

Media Encoder started crashing after I download the last version. When I try to trascode files or export it crashes and I need to force closing... I don't know what to do...

 

TOPICS
Crash , Freeze or hang

Views

83

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 31, 2021 Jul 31, 2021

Copy link to clipboard

Copied

LATEST

Hi Luca Walter,

 

We're sorry to hear about this. We can get this checked. Let us know the system specs (OS, CPU, GPU & RAM). Also, have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's exporting properly?

 

Thanks,

Sumeet

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines