Media Encoder - Exports Wrong Audio

[yasmincam]

I've had this problem since the beginning of the year when I put anything in Encoder it exports the wrong audio. Say if someone is talking on the video, it'll have the completely wrong audio for it. I then go back to the Premiere project and the audio is fine and end up having to export it via Premiere, which is a waste of time when I could be getting on with editing another video.

We thought this problem could have something to do with the Macs that we use, so we got new ones, but this hasn't solved the problem. I've just updated to the 12.1.1 update, as I saw this fixed some bug issues but it still hasn't exported properly.

I've been on the chat and on the phone with Adobe, but every time they try to help they just delete a bunch of cache files but that doesn't work.

I really hope someone can help!

[JudithCS]

I have the exact same issue. I'm re-coding old VHS videos from .vob to .mp4
The first CD I inserted and re-coded was just fine but now the second CD, every time I try to re-code it, it takes the audio from the first CD and puts it into the second CD video. Every CD has the same name. Maybe it's because there is a temporary file containing the audio and the encoder is assuming those two files go together? I don't know what to do!

[Tony Diato]

I just deleted the cache under the preferences in Premier and then I restarted the program. That fixed the problem for me.