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Media Encoder Freezing my whole PC

New Here ,
Nov 03, 2024 Nov 03, 2024

I am using After Effects for Logo Animation work from Template. But when listing and exporting using Media Encoder Queue the it's freeze after 2/3/5/6/7 random times and once it's freeze, my whole pc getting freezes and then I don't have another way without Restart! I'm using 2025 version of AE and ME. Also, this problem just happening when I am selecting "MERCURY PLAYBACK ENGINE GPU ACCELERATION (OPEN CL)" but when I am selecting "Mercury Playback Engine Software Only" then everything going perfect and rendering not freezing anymore but rendering time is slower because I know it's using CPU only now. But how can I fix it to use gpu encode? Do I need to through my Intel Arc to Dustbin and purchase a Nvidia card? Please give me a solution guys because I am suffering a lot for this!

 

My pc config:

i9 14900KF (Undervolted offset -50)

Gunnir Intel Arc A770 Photon (Resizable Bar On from Bios)

Two Stick of 6000Mhz Ram (total 64GB) Installed on 2nd and 4th number slot with intel xmp on

Asrock z790 Pro Rs ddr5

Arctic 360 liquid cooler (Max Cpu Temp 94 and average 88)

 

TOPICS
Crash , Error or problem , Export or render , Freeze or hang , Hardware or GPU
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Adobe Employee ,
Nov 04, 2024 Nov 04, 2024

Asking our friends over at the Acceleration Platform Team.

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New Here ,
Nov 15, 2024 Nov 15, 2024

Hi, is there any update for this?

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Adobe Employee ,
Nov 15, 2024 Nov 15, 2024
LATEST

There is ongoing work in this area. Asked again for a more specific answer. Thanks again for your patience.

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