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Media Encoder gets stuck between 90-100%

Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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When encoding, my Media Encoder 2024.0.3 regularly gets stuck between 90-100% when rendering - just never continues or closes off the file. I have experienced the same problem with earlier versions of ME as well.
If I press "Stop Queue", right-click the job and select "Reset Status", it usually renders the file completely. It just seems totally arbitrary and a bit annoying, specially when rendering an entire list of compositions and it get stuck on one of the first. Anyone with the same problems?

 

System: Intel i9 13900, 64 GB memory, nVidia Quadro A2000, fully updated Windows 11, display drivers and Adobe-programs and 500 GB free SDD-space at primary drive and 800 on my project drive.

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Export or render

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Adobe Employee ,
Nov 17, 2023 Nov 17, 2023

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Which source and target formats do you usually use? Are you transcoding in AME or sending projects from PPro or After Effects?

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Community Beginner ,
Nov 17, 2023 Nov 17, 2023

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I usually export directly from After Effects (Add to Media Encoder Queue) and encode it to MP4 with default settings (High Quality). The encoder gets stuck in about 1 out of 10 times and it's especially a drag, when the PC has been rendering for an hour and trips, just before the finish line.

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Adobe Employee ,
Nov 20, 2023 Nov 20, 2023

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I am very sorry for your issues.

Did you try these standard things already? –

Can you please try the following:

  1. Make sure that versions of all apps match (required for DynamicLinkManager to work correctly).
  2. Verify your own AntiVirus / GateKepper setup. If applicable, deactivate temporarily to verify.
  3. Quit all DVA apps.
  4. Use Activity Monitor / Task Manager to kill DynamicLinkManager if it still runs. (On Windows, you need to open the Details tab to see dynamiclingmanager.exe in TaskManager.)
  5. Launch AME first.
  6. Open & export the project again.


Please let me know if this workaround works for you.

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Also: did you try hitting pause and then continue/play in the queue?

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