MEDIA ENCODER STUCK AT CONNECTING TO PROJECT (Composition not importing (preview not available)

[multi5C9C]

i'm using media encoder and after effects for about 4 months and it's working well but sometimes it has problems but all of them were solved. The thing is that lately I tried to export my composition from ae to ame it worked for a while then it got stuck at the middle then i tried to restart it again then It got stuck at CONNECTING TO PROJECT. It was really annoying because I tried my best to edit something for TWO DAYS then it just became like that.... Please help me i highly appreciate your helps ty

[Shivangi_Gupta]

Hi there,

We appreciate you writing in. Could you specify the version of AE and AME that you're using? 

I found an article related to this issue. Check it out: https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html

Let me know if it helps.

Regards,

Shivangi

[multi5C9C]

After Effects CC 2020

Adobe Media Encoder CC 2020

[multi5C9C]

It happens again to me right now

[ianmoreira]

This happens to me all the time too. Same version as you. I have to restart my computer to make it work again!

[defaultqsuyeuamq2ft]

Soooooo very frustrating. I know AME worked for me in the past but today it's a hunk a junk! All it does is hang at Connecting to Project....FOREVER. I have no idea what to do.

[MarcoDewes]

Having the same issue, most of the time my comp is not even showing up in Media Encoder, when I add the comp to queue.

Adobe, can you explain to me again, not just why I need TWO programs to be able to choose my export bitrate, but I'm also paying 60€ a month for the software to just not work? 

This issue seems to have been around for over 3 years now and its still not fixed. 
I'm about to lose my mind here 

I JUST WANT TO EXPORT A VIDEO COME ON 

[MainDivision]

Same here. It's August 2022 and the same issue. It was working before...

[Vitor Rolim]

Man, I just wnat to export a mp4 medium qualisty. 

[Kevin-Monahan]

Hi MainDivision,

Sorry. Can you verify that you are running version 22.5?

Thanks,
Kevin

[misagarcia · Accepted solution]

Here's the thing that solve this for me, finally it works.

Reset preferences for Adobe Media Encoder. Make sure that Adobe Media Encoder and After Effects are closed in your machine (while following the steps).

macOS

• Quit Adobe Media Encoder and After Effects.
• Open the Finder, hold Option, and click Go on the menu bar.
• Click Library and navigate to Preferences > Adobe.
• Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.
• Close the window and navigate to Documents > Adobe. Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.

Windows

• Open the Run dialog (Win+R) and type %appdata%.
• Open the Adobe folder, and rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.
• Close the window and navigate to Documents > Adobe. Rename the Adobe Media Encoder folder to Old_Adobe Media Encoder.