Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
6

Media Encoder v23.0 doesn't work with Intel Macs running macOS 13 (Ventura)

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

Hello

 

Just updated my OS to Ventura 13.0... and what a surprise that you can't even launch Media Encoder... 

I tried uninstall and re-install: same failure.

 

Thankfully Premiere is still working!

But still, a pretty let down! Adobe, please fix this ASAP!

 

[Subject edited by moderator to clarify issue]

TOPICS
Download and install , Freeze or hang
18.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Nov 01, 2022 Nov 01, 2022

[Updated with additional information]

 

Thanks to everyone who has reported this issue. We have confirmed the problem: for some customers, version 23 of Media Encoder will not launch on Intel Macs running macOS 13 (Ventura). Obviously, this is a critical issue and one we are working hard to fix. It's proved to be very challenging as only some customers see this issue and we have not been able to reproduce it within Adobe. 

 

If you are experiencing this problem:   

1. Open the macOS Applications

...
Translate
Adobe Employee , Nov 02, 2022 Nov 02, 2022

These steps seem to work for now:

1. Open Application Folder

2. Right click on Adobe Media Encoder 2023 and click 'Open'.

3. Agree in security dialog.

Translate

correct answers 1 Pinned Reply

Adobe Employee , Nov 01, 2022 Nov 01, 2022

[Updated with additional information]

 

Thanks to everyone who has reported this issue. We have confirmed the problem: for some customers, version 23 of Media Encoder will not launch on Intel Macs running macOS 13 (Ventura). Obviously, this is a critical issue and one we are working hard to fix. It's proved to be very challenging as only some customers see this issue and we have not been able to reproduce it within Adobe. 

 

If you are experiencing this problem:   

1. Open the macOS Applications

...
Translate
New Here ,
Dec 20, 2023 Dec 20, 2023

Hi, 

My Mac media encoder isn't working as well. I tried to uninstall all the apps and tried to uninstall and reinstall many times. It just crashes and doesn't even open. 

I tried this as well,

These steps seem to work for now:

1. Open Application Folder

2. Right click on Adobe Media Encoder 2023 and click 'Open'.

3. Agree in security dialog.
but it doesnt even  show up the Agree in security dialog....

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

I am sorry for your issues. Can you please leave your e-mail address and a quick description in the crash dialog so that we can find it in our crash dashboards? Please also private message me your e-mail address in this forum so that I can search for it.

This might be related to OS-related issues. Please verify in Security > Folders > Adobe Media Encoder that you have granted access to the Documents folder. Please verify the access rights to Documents/Adobe/Adobe Media Encoder. You may want to remove or rename this folder and retry. Let me know any outcomes.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2023 Dec 20, 2023

Hi, 

 

I have sent the private message and the screenshot. Please have a look if you received it !!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

Thanks, I got it!

One more thing: do you have any anti-virus or security software installed on your machine?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2023 Dec 20, 2023
LATEST

Hi, 

 

I dont have anti-virus software install ....

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines