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Hello
Just updated my OS to Ventura 13.0... and what a surprise that you can't even launch Media Encoder...
I tried uninstall and re-install: same failure.
Thankfully Premiere is still working!
But still, a pretty let down! Adobe, please fix this ASAP!
[Subject edited by moderator to clarify issue]
[Updated with additional information]
Thanks to everyone who has reported this issue. We have confirmed the problem: for some customers, version 23 of Media Encoder will not launch on Intel Macs running macOS 13 (Ventura). Obviously, this is a critical issue and one we are working hard to fix. It's proved to be very challenging as only some customers see this issue and we have not been able to reproduce it within Adobe.
If you are experiencing this problem:
1. Open the macOS Applications
...These steps seem to work for now:
1. Open Application Folder
2. Right click on Adobe Media Encoder 2023 and click 'Open'.
3. Agree in security dialog.
[Updated with additional information]
Thanks to everyone who has reported this issue. We have confirmed the problem: for some customers, version 23 of Media Encoder will not launch on Intel Macs running macOS 13 (Ventura). Obviously, this is a critical issue and one we are working hard to fix. It's proved to be very challenging as only some customers see this issue and we have not been able to reproduce it within Adobe.
If you are experiencing this problem:
1. Open the macOS Applications
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Hi,
My Mac media encoder isn't working as well. I tried to uninstall all the apps and tried to uninstall and reinstall many times. It just crashes and doesn't even open.
I tried this as well,
These steps seem to work for now:
1. Open Application Folder
2. Right click on Adobe Media Encoder 2023 and click 'Open'.
3. Agree in security dialog.
but it doesnt even show up the Agree in security dialog....
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I am sorry for your issues. Can you please leave your e-mail address and a quick description in the crash dialog so that we can find it in our crash dashboards? Please also private message me your e-mail address in this forum so that I can search for it.
This might be related to OS-related issues. Please verify in Security > Folders > Adobe Media Encoder that you have granted access to the Documents folder. Please verify the access rights to Documents/Adobe/Adobe Media Encoder. You may want to remove or rename this folder and retry. Let me know any outcomes.
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Hi,
I have sent the private message and the screenshot. Please have a look if you received it !!
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Thanks, I got it!
One more thing: do you have any anti-virus or security software installed on your machine?
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Hi,
I dont have anti-virus software install ....
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