MEDIA ENCODER

[R.K......]

MY MEDIA ENCODER NOT PERFOMING EVRY TIME TRY TO CONVERT MOV FILE TO MP4 BUT I SAW THE NOTIFICATION THATS IS YOUR FILE IS NOT SUPPORTED SO PLEASE HELP ME GUIDE WHATS BEST PROCESS 

[kglad]

do you have quicktime installed?

[eckiAMETeam]

And also: what CPU, GPU, OS, app versions?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop>