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"Failed to create encoder" repeatedly.

New Here ,
Jul 26, 2018 Jul 26, 2018

So, things have been working fine up to now. just yesterday, premiere pro started only importing sound from videos. I tried re-encoding the video, but got this error instead. Can anybody give me a hand here?

------------------------------------------------------------

- Encoding Time: 00:00:00

07/26/2018 06:54:38 AM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing to file: \\?\C:\Users\temp\Videos\Counter-strike  Global Offensive\1.mp4

Writing file type: H264

Around timecode: 00;00;00;00

Error code: -1610153464

------------------------------------------------------------

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correct answers 1 Correct answer

Adobe Employee , Aug 16, 2018 Aug 16, 2018

Media Encoder is not seeing the video stream in your file. It looks like the source video is a screen capture. See if you can transcode the file and try encoding once more. Let us know how that goes.

Thanks,

Kevin

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Adobe Employee ,
Jul 26, 2018 Jul 26, 2018

Hi MartinF,

Can you show us a screenshot of your Export Settings dialog box?

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Jul 26, 2018 Jul 26, 2018

CDB252E1-2CE1-43C5-834C-66E1E2595D43.jpeg

Sorry for the quality, I’m taking the “screenshot” on my phone, because that’s what I’m typing this up on.

Something I’ve noticed is that the videos (I’ve tried multiple, or different encoders and types) are always shown as only “no video” and have the wrong resolution and framerate.

opening up the video using microsoft’s generic video player works fine, and the video is in the proper quality.

again, I’ve tried reinstalling, so the settings should be the default.

And yes, I do change the output file name when I export, of course.

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Adobe Employee ,
Aug 16, 2018 Aug 16, 2018
LATEST

Media Encoder is not seeing the video stream in your file. It looks like the source video is a screen capture. See if you can transcode the file and try encoding once more. Let us know how that goes.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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