"Media Encoder cannot create folder: Presets" and no AME folder

[me____]

I've looked through the forums and couldn't find anything covering this, so I figured asking here was worth a shot- sorry if this has been asked before.

I can't get Adobe Media Encoder 2024 open on my mac; it's been giving me the "cannot create folder: presets" error. I've tried a few solutions, but nothing's worked. There isn't an "Adobe Media Encoder" file in the "/documents/adobe" folder, and I don't know how to make one- manually creating one doesn't work.

Do I need to make that folder again to fix the situation, and how can I get Media Encoder to open? Thanks! 

[EckiAME]

You need to grant Adobe Media Encoder access to the User/Documents folder in Privacy & Security > Files and Folders. You also need to make sure that the Documents folder itself is writeable.

[me____]

Thanks for getting back to me! I've made the documents folder writeable, and I've tried to give ME access in Files and Folders, but there isn't any option to enable things. The minus button does nothing, and right clicking only shows "Show in Finder." Do you know where I should go from here?

    

[EckiAME]

Do you have anti-virus software or security related stuff on this machine?

[me____]

Nope, no anti-viruses downloaded.

[EckiAME]

Are you running AME as a regular user or super user?

[me____]

Yup, looks like it. (This account is me)

[EckiAME]

Can you try running AME as a guest user, just to verify? 

[me____]

The guest account only let me access Safari, so, I tried making a new account to test if Media Encoder worked, and yup, it works just fine over there.

[Ken38578632zmes]

I am having the same issue and am unable to add AME to File and Folders in Privacy and Security

[eckiAMETeam]

Which operating system do you use exactly? Do you have a company managed machine?