"Media Encoder cannot create folder: Presets" and no AME folder

Forum|Forum|1 year ago
February 25, 2024
1 reply
2313 views

I've looked through the forums and couldn't find anything covering this, so I figured asking here was worth a shot- sorry if this has been asked before.

I can't get Adobe Media Encoder 2024 open on my mac; it's been giving me the "cannot create folder: presets" error. I've tried a few solutions, but nothing's worked. There isn't an "Adobe Media Encoder" file in the "/documents/adobe" folder, and I don't know how to make one- manually creating one doesn't work.

Do I need to make that folder again to fix the situation, and how can I get Media Encoder to open? Thanks!

Error or problem

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EckiAME

Community Manager

You need to grant Adobe Media Encoder access to the User/Documents folder in Privacy & Security > Files and Folders. You also need to make sure that the Documents folder itself is writeable.

M

me____Author

New Participant

Thanks for getting back to me! I've made the documents folder writeable, and I've tried to give ME access in Files and Folders, but there isn't any option to enable things. The minus button does nothing, and right clicking only shows "Show in Finder." Do you know where I should go from here?