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Why ME export to the wrong aspect ratio?

Participant ,
May 29, 2024 May 29, 2024

Bruno_S_0-1716975568966.png

 

Am I doing something wrong? I get as the output file this: 

Bruno_S_1-1716975610206.png

 

 

Thank you

 

TOPICS
Error or problem , Formats , How to
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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

This is only the system thumbnail. I wonder if Win creates a different thumbnail for squared content. We do not include the thumbnail ourselves. Is the video really broken, or only the thumbnail?

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Participant ,
Jun 06, 2024 Jun 06, 2024

The video is really broken. 

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024
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Can you do a screen recording of all your steps? I'll try to repro.

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