How To Empty Queue?

Community Beginner ,
Aug 29, 2018 Aug 29, 2018

Copy link to clipboard

Copied

For some reason, I have an untold number of files in my Media Encoder queue.

I can't seem to delete them (select all - delete key) and I just keep getting Not Responding.

Is there a way to start the program, clean, or force empty the queue?

At this point, I can't use Media Encoder at all.

JJ

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Aug 31, 2018 Aug 31, 2018
I would try trashing your preferences, or possibly better, uninstalling AME (and choosing not to keep your prefs) and reinstalling it.

Likes

Translate

Translate
Adobe Community Professional ,
Aug 30, 2018 Aug 30, 2018

Copy link to clipboard

Copied

In preferences do you have "Remove completed files from queue on exit" checked?Preferences.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 30, 2018 Aug 30, 2018

Copy link to clipboard

Copied

I do, but the files never completed (not sure they ever started).

For some reason, Remove was greyed out when I selected all the files.

I found that I could remove one at a time and then a whole screen-full at a time.

Eventually, I got them all removed.

There must have been thousands of files in the queue and most just said Ready.

It was so laggy that it would say Not Responding for every action (click File - Not Responding, go to view - Not Responding, etc...).

Things seem fine, now that the queue is empty.

I'm not sure if this would work, but it seems like I should be able to delete Documents - Adobe - Adobe Media Encoder or user - AppData - Roaming - Adobe - Adobe Media Encoder, but it's untested.

JJ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 31, 2018 Aug 31, 2018

Copy link to clipboard

Copied

LATEST

I would try trashing your preferences, or possibly better, uninstalling AME (and choosing not to keep your prefs) and reinstalling it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines