Cannot download the original recordings of the participants separately (stuck at processing)

[ysnbrky]

Hi!

Second one of the 2 different recordings recorded with external participants in the same project got stuck in the processing step (for almost 1 day).

For this reason, I cannot download the original recordings of the participants separately to make edits on them.

Screenshot: First one is completed. Second one is stuck at processing.

Screenshot: Cannot download because one of the recordings is stuck at processing.

Anybody knows a solution?

Thanks!

[Harmony J · Accepted solution]

Hi @ysnbrky I'm sorry to hear you ran into this issue when recording in Studio. If you're willing to send me a copy (template) of  the project, I'd be happy to help troubleshoot. Here's how you can share the template:

Please send it to me at hjiroudek@adobe.com. Thanks!

[ysnbrky]

Just did. Thank you!

[diego_1738]

I'm Having the exact same issue with 2 projects, Did they help you?

[ysnbrky]

Hi Diego, yes Harmony helped me fix the problem over email. They sent me the files for each participant.