Unable to Cancel Adobe Podcast Premium Free Trial & Subscription Issues

[MoonTsai]

Hello Adobe Community Team,

I am encountering a critical issue regarding my Adobe Podcast Premium Plan subscription and urgently need your assistance.

Problem 1: Subscription Cancellation

• I previously subscribed to the Adobe Podcast Premium Plan free trial (via Adobe's official platform).
• Now, I wish to cancel the free trial to avoid automatic charges, but the plan does NOT appear in my Adobe Account > Plans & Payments section.
• When contacting Adobe Customer Support, they claimed they "do not support any services about Podcast" and redirected me here.
  Question:
  Where can I officially cancel this subscription? Is there a hidden settings page or a direct cancellation link?

Problem 2: Complaint About Customer Support

• It is unreasonable that Adobe Support refused to handle a subscription issue related to an Adobe-branded service.
  Question:
  How can I formally escalate this issue? Is there a dedicated team or email for complaints about support quality?

Please advise on immediate steps to resolve this. Time is critical due to the trial period expiration.

Thank you,

My Adobe Account:  lijinlin@email.szu.edu.cn

Best Regards,

Moon

[Harmony J]

Hi @MoonTsai , thank you for reaching out here! I responded to you via our product support channel, but in case you're still running into difficulty, here is how you can cancel your trial: https://helpx.adobe.com/manage-account/using/cancel-subscription.html