Abbonamento premium Adobe scan

[giuseppe0D4C]

Buongiorno a tutti, sono già due volte che pur avendo fatto l'abbonamento premium risulto essere in abbonamento libero limitandomi a non usare le funzioni che ho esigenza di utilizzare tipo pdf in word. L'abbonamento è attivo, il profilo no.

Come posso fare? Devo rimanere all'asciutto cioè pagare e non avere? 
chi mi consiglia cosa devo fare?

[Ria Tagra]

Hi giuseppe0D4C,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. OS version?
2. Make and model of your device?

Try to sign out and sign in back to your account. Do the following to restore your subscription:

1. Tap the profile icon.
2. Tap Subscriptions or Manage subscriptions
3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

When you tap Save PDF in Adobe Scan, your file is automatically converted to PDF and saved to your Adobe Document Cloud storage.

For more help refer to: https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.

Regards

Ria