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About this articleRead time: ~3 minutesPublished: May 12, 2026 TL;DR: AI Assistant in Adobe Scan is a generative AI feature in the Adobe Scan Android app that lets you ask questions about any scanned document by voice or text and get answers with citations. Think receipts, forms, handwritten notes, multi-page contracts: scan it, ask it, done.Ever scanned a 12-page rental agreement and spent 20 minutes hunting for the security deposit clause? That's exactly what AI Assistant in Adobe Scan is built for : you scan, you ask “what’s the deposit amount?” and it answers with citations pointing to the source. It’s not a new app, but a generative AI layer baked into the Adobe Scan mobile app you already use. The unique bit: AI Assistant only reasons over your scanned document and shows numbered citations pointing back to the exact section, so you can verify before you trust. What is AI Assistant in Adobe Scan?AI Assistant in Adobe Scan is a generative AI feature in the Android app that lets y
We truly appreciate the time you've spent with Acrobat Mobile or Scan. While we’re sad to see you go, our priority is to make cancellation simple, transparent, and respectful of your time. Before you proceed, here’s what you need to know about refunds:If you cancel within 14 days of your original purchase, you’ll get a full refund. If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy. Here’s how to cancel based on your subscription type:On Android: Use our automated cancellation form to submit your request. It only takes a few moments. On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article. On Desktop (Acrobat Pro): You can cancel anytime through your Adobe Account by following the steps in this guide. Wondering about your account, payment, or plan? Ask away right he
Hello All, Is there a way to log into Adobe scan via web browser and download the documents that I previously scanned through my mobile app?
Buenas tardes, el dia de hoy 23 de septiembre de 2026, acabo de cancelar mi membresia y me hicieron un cargo de $871.50, por favor exijo mi reembolso
Hello Adobe community,I accidentally deleted an important Adobe Scan PDF yesterday.The scan was created on my iPhone at approximately 11:30 AM, and I selected Save PDF. Approximately 30 minutes later, at around 12:00 PM, I accidentally deleted the scan from Adobe Scan.I have checked Adobe Scan, Adobe Cloud → Adobe Scan, Adobe Cloud → Deleted, and the Files app on my iPhone. The PDF is not available anywhere.Because the file was created only about 30 minutes before it was deleted , could you please check whether it may still be recoverable from any Adobe backend retention, backup, or temporary storage?Device: iPhoneApp: Adobe ScanScan time: approximately 11:30AMDeletion time: approximately 12:00 PMThe document is extremely important to me. I would greatly appreciate it if this could be escalated to the appropriate technical team for a recovery check.Thank you.
Until about a week ago all my scans included color, but now none of them do. I can't find any settings that control that. Could Adobe make a change to their app? There is some bright very vivid red in the document I just scanned but no red in the result.
Hello. I have cancelled my adobe account but I am still being charged every month. Please stop doing that.
1. J'ai fait des scans2. Je les ai envoyé sur mon Onedrive2. Je les ai supprimés de Adobe scan3. Je les ai ensuite mis sur mon mac4.J'ai procédé une commande claude cowork et il a supprimés et le fichier n'est pas dans la corbeille. 5. Je veux récupérer les scans supprimé dans Adobe Scan
Hello,I have a problem, I subscribed the premium on Adobe scan mobile to save a 232 pages documents (a book) but each time I try to save even just 10 or 20 pages, the application stop and I can't save them.. How can I save this document even in many times?(Ps. My phone is a Fairphone 6 /Android)Thank you for your help
Bonjour, sur l’Apple Store dans les achats intégrés, vous indiquez différents prix sur le plan Adobe Scan Premium un an et quand on va sur l’application pour proposer qu’un prix de 10,99 € / mois cela fait 131,92 € / an. Je comprends pas bien.merci de m’éclairer avant d’acheter.cordialementNicolas
While scanning a document, the option of " keep scanning" has automatically disappeared from Adobe scan. How to restore it......please help urgently because I am not able to scan the subsequent pages. Help required immediately please
I work for a county government department in California, and we were exploring the idea of using our MDM solution to push APKs to mobile devices. Is it possible to download the Adobe Scan APK to distribute it thusly?Thanks,--Robert Huss
He querido probar la versión premium para escaneo de fotos desde el móvil, y al hacerlo, me han cobrado 9,99. Si es gratuito, quiero saber por qué se me ha pasado ya un importe mensual, y cómo hacer para que me lo devuelvan.
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I’ve been a loyal user of Adobe Scan for many years, but recently I noticed that some newer tools are actually producing cleaner and sharper scanning results compared to Adobe Scan.I’m curious to know if the core scanning and image-processing algorithm for Adobe Scan is still actively being improved? Specifically, are there plans or ongoing updates for features like shadow removal, color correction, and text sharpening?I really love the app and the ecosystem, so I hope to see the scanning quality updated and kept competitive with newer tools. Any insights from staff or the community would be greatly appreciated!
I subscribed for the monthly profile. However, I can't access the paid for services. Such as compression of a file. When I try, it asks me to subscribe. I am already signed in.
Dear Support,I subscribed to the Adobe Scan Premium trial on 5 August 2026 with auto-renewal enabled. I cancelled the subscription on 11 August 2026, i.e. on the 6th day of the trial period. However, despite cancellation within the trial period, the full annual subscription amount was charged on 11 August 2026.The Adobe Scan app clearly shows that the subscription was cancelled on 11 August 2026.The subscription have been processed directly through the Adobe Scan app. I have also cancelled the auto-payment mandate.I request you to kindly refund the full annual subscription amount to the original payment method. I can provide screenshots of the cancellation details and the amount debited, if required.Kindly review the matter and assist with the refund at the earliest.Regards
Se acabó el periodo de prueba no me gustó cancele la suscripción y de igual forma se realizó el débito automático, quisiera realizan la investigación ,devolución y la gestión pertinente lo más antes posible.
Why the payment for free subscription was taken before time ? I started on on 03.09 about nun so the normal subscription should start on 10th at the same time - please explain and refund the money subscription is cancelled
J’étais été facturé 8 euros en septembre alors que j’ai résilié en mars 2026. Comment me faire rembourser et comment faire que cela n’arrive plus ?
Are there connectors like Claude or chatgpt
Mistakenly I had selected my office ID rater than my old person ID where all subscription was there now due to change of ID I am not able to access my all scan data on my old mail Is there any option to switch my subscription from one mail to other
Ich kann mein Abo nicht nutzen. Steht nur es gibt schon ein Abo soll mich ausloggen und eu anmelden. Habe es gemacht funktioniert trotzdem nicht.
How to get my previous scanned documents
Hello,I subscribed to the free trial, but unfortunately I forgot to cancel the subscription, and the payment was automatically charged.This money was set aside for my child’s medication, so I urgently need it for an important medical expense.I kindly ask you to consider my situation and issue a full refund for the subscription charge. I would also appreciate it if you could cancel the subscription to prevent any future charges.Thank you very much for your understanding and help.Best regardsAlikhan
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