Access Denied

[Kirati]

When I try to sign into Adobe Scan, it tells me access is denied and I no longer have access to the program.

I use a Samsung Galaxy S9.

[Ria Tagra]

Hi Kirati,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1.  Could you share a screenshot of the error message with us?
2. Application version?

Try to be on the latest version of Scan i.e 21.03.23. Restart you device and then try.
For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#errors-and-issues

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

[Augusto Kenji5E79]

Hello, im having the same issue, using the latest version from the app store and all it says is to contact the support team in case this is an error.

[Harsh Vardhan Pareek]

Hi @Augusto Kenji5E79 

Here is an ongoing discussion on the same issue, please reply with the required details on the link:

https://community.adobe.com/t5/adobe-scan-discussions/problema-con-adobe-scan/td-p/12517569

Thanks,

Harsh

[AkanchhaS]

Hi Augusto,

Update: There was an outage reported for the same error, which has now been rectified. The services should be back and up and running fine now. 

Let us know if you continue to experience the same error.

Thanks,

Akanchha