Adobe Scan folder disappeared from apple files app

[Jung23606040ngcp]

i used to use apple files app to access my scans form my iphone, but the folder has disappeared. 

Please help. Thanks.

iPhone X

iOS 15.3.1

App version 22.02.22

[Harsh Vardhan Pareek]

Hi @Jung23606040ngcp 

Adobe Scan app does not use the File app to save the scans. Kindly check if the scans are visible on the Scan app? 

If not, make sure you have signed in using the same email that was used for saving the scans.

Also, check your scans https://acrobat.adobe.com

Let us know if that helps.

Thanks,

Harsh

[Jung23606040ngcp]

Thank you for your kindness. 

Yes

I see the files in the Adobe Scan app. 

So does it mean the description in this link https://www.adobe.com/devnet-docs/adobescan/ios/en/iosfileapp.html 

is no longer valid? 

Thank you.

[Harsh Vardhan Pareek · Accepted solution]

Hi @Jung23606040ngcp 

Sorry for the delayed response. Kindly check if there is an iOS update available, and update it. Check if the Files app shows the scans.

Thanks,

Harsh