Adobe Scan is not taking Clear scans

[Sushant278900067xqz]

Previous Phone (Redmi Note 8)

 New Phone (Samsung Galaxy F23 5G)

• As in the pictures it can be seen how the scans are of low quality. I have been using Adobe Scan since when it launched and now it is frustrating me. Even the camera of my new phone is better. Please look into the matter Adobe. I hope you will resolve it ASAP.

[S. S]

Hi @Sushant278900067xqz,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind letting us know which mode you use to take the pictures in Adobe Scan? Also, checking if the smart focus is enabled would help better too.

Also, if you see issues with the quality of the text, you might want to disable Auto OCR from preferences. You can go to Profile-> Preferences-> disable the option "Run Text Recognition".

Hope this helps.

-Souvik.

[Sushant278900067xqz]

I generally use Document mode. I have also disabled the option OCR, but still with latest update that I got just 10 minutes back, situation is still the same. Please help me.

[S. S]

@Sushant278900067xqz thank you for reporting the issue.

We have logged a ticket for the team to look into. 

I will update the thread once I the fix is live.

-Souvik

[S. S]

Hi @Sushant278900067xqz,

Would you mind sharing more details on the issue, like a screen shot of the same document on both devices with similar conditions or a screen recording.

-Souvik