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Adobe scan loses subscription information

New Here ,
May 18, 2022 May 18, 2022

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For about two weeks now I have had to delete and re-install my Adobe Scan app because it loses my subscription information.  Thus it won't save my scans to the cloud. I hae lost work, which I have had to repeat. Now I am more vigilant, checking the subscription info in the app before starting a scan. If it's gone I delete and re-install. Must have done this five times in the last two weeks. 

TOPICS
iOS , Manage Subscription , Save files

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi @fjcollis 

 

Hope you are doing well. 

As per the issue description that there you are not able to access scans. Here are a few discussion links on a similar issue:

https://community.adobe.com/t5/adobe-scan-discussions/lost-scanned-documents/td-p/9819574

https://community.adobe.com/t5/adobe-scan-discussions/retriving-scanned-files-from-adobe-scan-app/td...

Let us know if that helps.

 

Thanks,

Harsh

 

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