Adobe Scan: Lost Scans

[Suuz_6234]

Hi,

I seem to have lost all my previous scans (from the past few months) in the iOS Adobe Scan app.

I have tried to sign out and sign back in: No previous scans.

I have deleted the app and reinstalled: No previous scans.

I have searched in the browser and local files on my iPad: No previous scans.

I really need those scans, since some of them I hadn't saved them yet anywhere else.

After contacting Adobe Support they referred me here since Adobe Scan is no longer a supported product.

Anyone who can help me out here? I'd really appreciate it!

[Dana27480862c50i]

thank you i look forward to hearing from you soon. 

[S. S]

@Dana27480862c50i checked your account in the backend, and they have allowed only login access to your account.

Entitlement access or product access has not been allowed due to which you are not able to view the files.

-Souvik.

[Dana27480862c50i]

got it! i have gotten intouch with the org again and they are "escalating" the issue.

[S. S]

@Dana27480862c50i Thank you! Will be waiting to hear from you to take further action.

-Souvik

[S. S]

Hi @Dana27480862c50i,

I have forwarded the approval email to the team for them to start the process.

The files will be transferred to your personal email address as mentioned in the email.

Hope I was able to help.

-Souvik.

[defaultfv09b1fd43zl]

Hello,

When I updated to latest version of Adobe Scan on my iphone, almost all of my older scans have been removed.  There are a couple images that link back to my photos.  Is there a way to revert back to an older version?  I am concerned deleting app or removing it from my phone will make things worse?  Any help would be apprecaited.  I've tried logging out and back in.  Everything was there and working fine a few weeks ago, before I updated the app.

Thanks very much.  Would really appreciate help figuring this out.

[S. S]

Hi @defaultfv09b1fd43zl,

Hope you are doing well. Sorry for your experience!

Please let me know if you can jump on a quick call to discuss the issue further. 

If yes, I'll share a link over a private message from where you can schedule the call at your convenience.

Look forward to hearing from you.

-Souvik