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Adobe scan quite unexpectedly

New Here ,
Mar 19, 2025 Mar 19, 2025

Purchased the app for 1 year only four days before. 

Whenever i save the file after modification, getting the error as "Adobe scan quite unexpectedly"

Couldn't able to proceed further. 

Kindly resolve the issue if not pls refund my amount.

Attaching the screenshot 

Screenshot_20250320_120236_Adobe Scan.jpg

Thanks 

TOPICS
Manage scanned documents
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correct answers 1 Correct answer

Community Expert , Apr 16, 2025 Apr 16, 2025

@Passionate_brain5EFB Since a reboot and reinstall didn't resolve it, the next step should be to ensure you have the absolute latest version of iOS installed on your iPhone, as operating system updates often include bug fixes that could address this instability. If your iOS is up to date, try clearing the app's cache if there's an option within the Adobe Scan settings (though this is not always available on iOS). If no such option exists, a more drastic step would be to perform a factory reset o

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Community Expert ,
Apr 16, 2025 Apr 16, 2025
LATEST

@Passionate_brain5EFB Since a reboot and reinstall didn't resolve it, the next step should be to ensure you have the absolute latest version of iOS installed on your iPhone, as operating system updates often include bug fixes that could address this instability. If your iOS is up to date, try clearing the app's cache if there's an option within the Adobe Scan settings (though this is not always available on iOS). If no such option exists, a more drastic step would be to perform a factory reset of your iPhone, but only do this after backing up all your important data, as it will erase everything on your device. After the reset, reinstall Adobe Scan and see if the issue persists.

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