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11

ADOBE SCANS DELETED ON APP

Community Beginner ,
May 07, 2024 May 07, 2024

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Hi,

 

I checked yesterday on my mobile app and noticed that ALMOST ALL OF MY SCANS DISSAPEARED

 

They were there just last weekend, and I remember checking on Friday and seeing all of my files there. What happened? I never deleted anything.

 

I tried

- signing in and signing out 

- deleting and downloading the app again

- look at my adobe acrobat

 

I could not find the missing files anywhere. Please help ASAP!!

 

TOPICS
Download and install , iOS , PDF forms , Save files

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New Here ,
May 08, 2024 May 08, 2024

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it just happened to me, the same... i've never seen that using this app for 5 years...

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi @Douglas372436965vaz,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4abe0hC) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.


-Souvik

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Community Beginner ,
May 09, 2024 May 09, 2024

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Hi,

I requested for help two days ago about my adobe scans which is exactly but I recieved no reply. Only some of my scans are missing,  my recent scans are still availible. I have the 24.04.16 iOS version. My files that are missing are not in Acrobate online. I checked with different accounts but I could not find them. This is really important to me and I need help soon, thanks!

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Adobe Employee ,
May 09, 2024 May 09, 2024

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@Mp2508,

 

I have sent a private message with the scheduling link. 

 

Please change the time zone as per your locale to get the best timings and select the one which suits you.

 

Thanks,
Souvik

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi @Mp2508,

 

Would you be willing to jump on a call for a better understanding of the situation? If yes, please let me know, and I will share a link with you over private messages to schedule a call with me as per your convenience.


-Souvik

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Community Beginner ,
May 09, 2024 May 09, 2024

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Yes, that would be great, thanks.

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Adobe Employee ,
May 17, 2024 May 17, 2024

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LATEST

@Mp2508 Please check your private messages and use the link to schedule a call at a convenient time.

 

-Souvik

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