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Adobe Scans not appearing in the Document Cloud

Community Beginner ,
Oct 23, 2021 Oct 23, 2021

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I used Adobe Scan to scan my receipts for a week (5 days)  none of them are showing up in documnet cloud.

I saved all of them.  I am using the only email I have ever used for my account.  I have reloaded the app on my phone.  I have signed out of Adobe Cloud and signed back in.  nothing has helped.

 

  Is there anyone I can contact to resolve this?

 

 

 

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iOS , Manage scanned documents

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Oct 25, 2021 Oct 25, 2021

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Hi @anthonyb45436153 ,

   

Thank you for posting your query here. Could you help me with few details to understand your issue better?   

  1. Have you deleted it from your device or from the application?   
  2. Application version?   
  3. OS using?

    

If your scans are missing, try the steps below:

  • Check and sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 

 

  • In case of iOS, check if you are using your Apple ID
  1. Go to the home screen/recent screen (that has the scans listed)
  2. Tap on the profile icon on top left (iOS) or hamburger menu on top left (Android)
  3. On the top the email id/login in with which you are logged in would be displayed. Confirm if this is the same email id that you used to create the scans earlier.
  4. If the answer is yes, logout and then choose the option to sign in via apple id
  5. Use the same email address that was displayed during step 4 to login via Apple id.

 

  • Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.  

Note: If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

 

Best Practices: We suggest you always save a copy of the file to some other location, or you can upload the files to Document Cloud.   

If the files were saved within the application, they are uploaded by default to Document Cloud.   

  1. Open Document Cloud and sign in with your Adobe ID and the password.    
  2. Then go to Files > Document Cloud > Adobe Scan folder.   
  3. Here you will see the Adobe Scan folder. Please look for your files here.   

   

Let me know how it works at your end. If you have any further queries please feel free to reach.   

 

Regards   

Ria   

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