Adoby Scan app not sync with Adobe acrobat cloud

[Svitlana22411649bfod]

I scanned documents with Adobe Scan and can see them on the phone, but not see them on my web Adobe. Where is the problem?

[Harsh Vardhan Pareek]

Hi @Svitlana22411649bfod 

As you have confirmed that files are visible on the app but not on the Document Cloud storage/Acrobat web, so there could be a possibility that you have signed in under a different email on the web. Kindly check the email if it is the same or not. 

If the email is the same, then please share screenshots where the files are visible on the app but not on the web, so that we can help you better.

Looking forward to hearing back from you.

Thanks,

Harsh

[Svitlana22411649bfod]

Thank you for help.

I resolved my problem. I think it was because I installed Windows 11 on my PC and the Adobe Scan app stop syncing right after that. I uninstalled App on my phone, restarted my phone, and uploaded back app. After that everything starts working.

Thank you,

Svitlana

[Harsh Vardhan Pareek]

Hi Svitlana

Thanks for confirming that the issue is now resolved and sharing your findings.

Regards,

Harsh