All Files are gone

[malte_4222]

Hi,

i was using the app and accessing the documents I scanned as well as copiiing the files to my mac via airdrop. After I opened a Folder of the filed in the adobe scanned app. Out of nowhere all files where viped off of the account. Not in the deleeting History. Nowhere.

About 50 files are missing.

please help.

Malte

[b._9044]

Same thing here.

All Adobe Scan files prior to 2025 saved to Adobe Document cloud have suddenly disappeared.

[vineet_2441]

Same lost all files automatically 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

For more information about why the file goes missing, please go through the articles listed below:

- https://adobe.ly/4ijaAxb

- https://adobe.ly/44y34v3

Hope this information will help.