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All my scans are missing

New Here ,
Sep 28, 2021 Sep 28, 2021

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All my Adobe Scans are missing from my phone. And ipad with the newest apple update. Where are they? I thought they are supposed to be saved in the Adobe cloud???? What's the point for the premium subscription if they aren't being saved?

TOPICS
iOS , Manage scanned documents , Save files

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Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

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Hi @Wendy5C67 

 

Hope you are doing well.

As per the issue description that you can't find your scanned after a new update. Here are some community discussions on similar issues. Kindly follow the troubleshooting steps provided there.

https://community.adobe.com/t5/adobe-scan-discussions/lost-scanned-documents/td-p/9819574

https://community.adobe.com/t5/adobe-scan-discussions/adobe-scan-files-mysteriously-gone/m-p/9269713

 

Let us know how it works.

 

Thanks,

Harsh

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