An unexpected error occured. Can no longer scan documents on Adobe Scan

[DeadGhost29988841c51t]

Whenever I try to scan a document with adobe scan, the app freezes and says "An unexpected error occured." I've tried reinstalling the app, signing out then back in, restarting my iPad, but nothing fixes it. I need it to scan assignments for school and nothing I do is working! Any solutions?

[S. S]

Hi @DeadGhost29988841c51t,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing the below pieces of information for further investigation:

1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

2. The iOS version you are using;

3. A screen recording of the situation you experience.

4. Go to https://assets.adobe.com/files/ and check on the bottom left if you have space for the files to be uploaded to the cloud.

Look forward to hearing from you.

-Souvik

[Arthur317953097ezd]

Good morning,

Was a solution given for this issue? We recently purchased a newer iPad (iOS 16.6) and now our Adobe Scan is having the same issue as the original poster. When we go to scan a document, the camera comes on and the 4 blue dots appear. Before we can capture an image, the screen freezes then goes black with the error message.
We have enough storage space.

I would appreciate any advice.

Thank you,

Arthut

[S. S]

Hi @Arthur317953097ezd,

Thank you for reporting the issue.

Would you mind sharing a few more pieces of  information for further investigation:

1. The app version of Adobe Scan (go to Home-> Profile-> About Adobe Scan);

2. A screen recording of the error you see;

3. A screenshot of the error.

Look forward to hearing from you.

-Souvik