App getting auto shutdown

[Sraman27823359l1ud]

Unable to open the app,auto quitting from last one week.

Unable to acess the scanned documents. 

[Cédric27876435z9fg]

Hi same bug here. The app shutdown a little bit after opening 

[Efstathios27912272nfdi]

Exactly the ame problem on my iPhone 13pro with iOS 16.2 (german) - any ideas

[Cédric27876435z9fg · Accepted solution]

I've uninstall install the app and the bug resolved. 

[AkanchhaS]

Thank you for confirming that @Cédric27876435z9fg  Happy to hear that has worked for you. 

@Sraman27823359l1ud @Efstathios27912272nfdi are you still experiencing the same issue? Would you mind uninstalling and reinstalling the app once and seeing if the issue persists?

Let us know if you continue to experience the crash issue.

~Akanchha 

[Melanie37204270f1nn]

Hello I am having exactly the same problem.  I am worried about my installing app and losing contents of scans as some important documents.  Silly question if so uninstall will all documents remain?  Thank you

[S. S]

Hi @Melanie37204270f1nn,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Logging out and logging in should not result in any loss of documents if you are logged in using the same account. 

I would highly suggest checking in for any unsaved file and ensuring they are saved to the cloud to prevent any chances of files getting lost.

Hope this clarifies your question.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Melanie37204270f1nn]

Hello Souvik

Thank you for your message. I have tried uninstalling and reinstalling several times but it is still not working. The App keeps cutting off after a few seconds and says ‘Adobe unexpectedly quit. Do you want to send a Report’. It is so frustrating. Is there anything else you can suggest please?

Sent from my iPhone

[S. S]

Hi Melanie @Melanie37204270f1nn,

Thanks for the response.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe Scan);

2. The iOS version of your device;

3. A screen recording video of the entire event for better understanding.

Look forward to hearing from you.

-Souvik

[Melanie37204270f1nn]

Dear Souvik

Thank you for your email. Apologies for the delay replying. I am still having problems with the App. In answer to your questions:-

1. Version of Adobe if I have got it right is ‘24.05.21’.

2. Version of IOS on my phone is 17.4.1

Unfortunately I cannot provide you with a recording of what is happening. When I press the App I see the initial Home Screen for Adobe. It lasts for a split second then disappears and the screen goes black. A message then pops up saying Adobe unexpectedly quit do you want to send a report. I have pressed that button many times but have not had my response at all from
Adobe.

I really hope you can help.

Thank you.

Melanie
Sent from my iPhone

[S. S]

Hi Melanie @Melanie37204270f1nn,

The team is already aware of the issue and is working on a fix.

I request your kind understanding and assistance while the fix is released.

-Souvik