Auto capture not working after first page

[michaelc6]

Hi,

After the new updates, firstly it has come to my attention that now the documents are being recognised much slower (the blue border is still there when I'm done scanning, this wasn't the case before).

Secondly - and this is my biggest issue - auto recognition only works for the first page. Afterwards it recognises the page, the blue outline is spot on but it won't take the photo, it just days "capturing, hold still" but never actually captures.

Kind regards,

Michael

[Meenakshi Negi · Accepted solution]

Hi Michael,

Sorry for the delay in response.

It generally happens when the device is not stable.

Please make sure that the device is stable when you scan the documents.

Would you mind sharing the application and the OS version installed on the device?

Let us know if the issue persists.

Regards,

Meenakshi

[Aditys]

i am also facing the same issue. Android OS, Phone