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1

Auto capture not working after first page

New Here ,
Jan 24, 2019 Jan 24, 2019

Hi,

After the new updates, firstly it has come to my attention that now the documents are being recognised much slower (the blue border is still there when I'm done scanning, this wasn't the case before).

Secondly - and this is my biggest issue - auto recognition only works for the first page. Afterwards it recognises the page, the blue outline is spot on but it won't take the photo, it just days "capturing, hold still" but never actually captures.

Kind regards,

Michael

TOPICS
Android , Crash or freeze , Manage scanned documents
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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2019 Jan 30, 2019

Hi Michael,

Sorry for the delay in response.

It generally happens when the device is not stable.

Please make sure that the device is stable when you scan the documents.

Would you mind sharing the application and the OS version installed on the device?

Let us know if the issue persists.

Regards,

Meenakshi

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Adobe Employee ,
Jan 30, 2019 Jan 30, 2019

Hi Michael,

Sorry for the delay in response.

It generally happens when the device is not stable.

Please make sure that the device is stable when you scan the documents.

Would you mind sharing the application and the OS version installed on the device?

Let us know if the issue persists.

Regards,

Meenakshi

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New Here ,
Nov 23, 2020 Nov 23, 2020
LATEST

i am also facing the same issue. Android OS, Phone

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