• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Blurry scans

New Here ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied

Hi everyone,

 

I am on an iPhone 6s and running iOS 14. Since about a week ago, all of my scans render blurry text. The app has always worked great for me, but now the text is illegible. Any ideas? Thanks.

TOPICS
iOS

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Apr 09, 2021 Apr 09, 2021

Copy link to clipboard

Copied

Hi


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Application version?
  2. Are you getting clear pictures using the default camera application?

If a scanned image appears distorted or blurry, try these solutions:

  1. Make sure you are on the latest Scan version and try to reboot your system once. 
  2. Make sure your original is not wrinkled or warped. This may prevent the original from laying flat on the scanner glass.
  3. Do not move your original or your product during scanning.
  4. Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions.


For more help refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html#cleanup-the-image

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.


Regards

Ria

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

I am having the same issue for several months. Images are fine when taken with my regular camera. I uninstalled and reinstalled the app. I also upgraded my phone recently and have the same problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

LATEST

Hi @Tommy33134084yyp3,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Adobe Scan (go to Home-> Profile-> About Adobe Scan);

2. The OS [Android/iOS] and its version of your device;

3. The screen recording of the situation for better understanding.

 

Look forward to hearing from you.

 

-Souvik

Community & Engagement Strategist | Document Cloud | Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines