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Can’t log into Adobe Scan app

New Here ,
Jun 16, 2021 Jun 16, 2021

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Recently upgraded to iPhone 11 and now can not log into app to access my scanned documents.  After opening the app, I press continue to enter my account info and get an automatic error. Using iOS 14.6.

 

Please help and thanks.

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Crash or freeze , iOS

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Anyone know who I can contact to get help on this issue?

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New Here ,
Jul 14, 2021 Jul 14, 2021

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i'm getting the exact same error... Can anyone at adobe please help. 

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New Here ,
Jul 14, 2021 Jul 14, 2021

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I never got any help from this "community". When I reached out to Adobe, they kept telling me to ask here. It was a cycle of wasted time. I never did get it to work so I just deleted the app. I hope you have better luck.

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Jul 22, 2021 Jul 22, 2021

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Hi All,

 

Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

 

  1. Make and model of your device?
  2. Application version?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Try to log in with the same account which you were using earlier. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

 

For iOS Adobe Scan version: 21.06.15


For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

 

Regards

Ria

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