Can’t log into Adobe Scan app

[asiyahk57421193]

Recently upgraded to iPhone 11 and now can not log into app to access my scanned documents.  After opening the app, I press continue to enter my account info and get an automatic error. Using iOS 14.6.

Please help and thanks.

[asiyahk57421193]

Anyone know who I can contact to get help on this issue?

[RaziHoward]

i'm getting the exact same error... Can anyone at adobe please help. 

[asiyahk57421193]

I never got any help from this "community". When I reached out to Adobe, they kept telling me to ask here. It was a cycle of wasted time. I never did get it to work so I just deleted the app. I hope you have better luck.

[Ria Tagra]

Hi All,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Try to log in with the same account which you were using earlier. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For iOS Adobe Scan version: 21.06.15

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria