Can't open scanned document because lock symbol on it please solve my problem

[rohit18492]

Can't open scanned document because lock symbol on it please solve my problem I'm premium user

[Amal.]

Hi there

I hope this message finds you well, and thank you for reaching out to us.

To better understand the issue you're experiencing and provide a suitable solution, could you please share a few more details? Specifically:

1. PDF File Details:

   • Is this issue occurring with a specific PDF file or with all PDFs you try to open?
   • If possible, please test with another PDF file to determine if the issue is file-specific.

2. Error Message and Steps:

   • Could you share a screenshot of the error message you’re encountering?
   • If feasible, a short video recording showing the steps you’re taking and the issue occurring would be incredibly helpful for clarity.

3. File Source and Security:

   • Was this PDF file created by you, or did you receive it from someone else?
   • Is the PDF password-protected? If so, does it prompt for a password when you attempt to open it?

The more information you provide, the quicker and more accurately we can assist you in resolving the issue.