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Can't open scanned document because lock symbol on it please solve my problem
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/t5/adobe-scan-discussions/can-t-open-scanned-document-because-lock-symbol-on-it-please-solve-my-problem/td-p/15050860
Dec 20, 2024
Dec 20, 2024
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Can't open scanned document because lock symbol on it please solve my problem I'm premium user
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Android
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/t5/adobe-scan-discussions/can-t-open-scanned-document-because-lock-symbol-on-it-please-solve-my-problem/m-p/15054031#M9254
Dec 22, 2024
Dec 22, 2024
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Hi there
I hope this message finds you well, and thank you for reaching out to us.
To better understand the issue you're experiencing and provide a suitable solution, could you please share a few more details? Specifically:
-
PDF File Details:
- Is this issue occurring with a specific PDF file or with all PDFs you try to open?
- If possible, please test with another PDF file to determine if the issue is file-specific.
-
Error Message and Steps:
- Could you share a screenshot of the error message you’re encountering?
- If feasible, a short video recording showing the steps you’re taking and the issue occurring would be incredibly helpful for clarity.
-
File Source and Security:
- Was this PDF file created by you, or did you receive it from someone else?
- Is the PDF password-protected? If so, does it prompt for a password when you attempt to open it?
The more information you provide, the quicker and more accurately we can assist you in resolving the issue.
Regards
Amal
Amal
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more