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Cannot access my own files after e-mailing

New Here ,
Jul 25, 2021 Jul 25, 2021

Yesterday I scanned seven files using Adobe Scan on my iPhone and saved them as PDFs. I e-mailed six to myself (sent a link via Gmail), and one to a colleague. I do this all the time, and have never had a problem before.

My colleague was able to open and download her file, but when I tried to open my six files on my MacBook Pro, I got the following message:

"The files have been removed or you don't have access. Contact the document owner to request access."

I can still see and open all the files in Adobe Scan on my iPhone. What is going on? This method worked fine just a few days ago.

TOPICS
iOS , Manage scanned documents , Share scanned document
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Oct 29, 2021 Oct 29, 2021
LATEST

Hi,

 

Sorry for the delayed response. Please try and update your Adobe Scan application to latest version 21.10.26. Let us know how it works on your end.

 

Regards 

Ria

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