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Como resgatar arquivo apagado?

New Here ,
Jul 18, 2021 Jul 18, 2021

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Os arquivos PDF q havia escaneado sumiram. Como posso fazer pra resgatar? Existe algum tipo de lixeira no aplicativo?

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Explorer ,
Aug 09, 2021 Aug 09, 2021

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Hi @Luciana5C3D , 

Hope you are doing good.

As you have mentioned that some files are not visible on Adobe Scan. For missing files you need to make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have.

Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud. 

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.  

It is not possible to retrieve the files once deleted directly from the application.  

I would suggest you always save a copy of the file to some other location, or you can upload the files to Document Cloud.  

If the files were saved within the application, they are by default uploaded to Document Cloud.  

 

  1. Open Document Cloud and sign in with your Adobe ID and the password.   
  2. Then go to Files > Document Cloud > Adobe Scan folder.  
  3. Here you will see the Adobe Scan folder. Please look for your files here.      

 

Otherwise, there's not much we can do to recover those files for you.   

Let me know how it works at your end. If you have any further queries, please feel free to reach.  

 

Thanks, 

Harsh

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